Index
Numbers
90-10 rule for freelancers, 22
A
Account Manager of team, 101
account types
basic, 32-33
business, 34
individual, 33
accounts
charges, 33
fees, 34
security, 201-202
action plan in proposal, 76
Add to Watch List, 64
administrator of team, 100
advantages of Elance, 42
Affiliates program, 252
agreements
Elance
Payroll Services Agreement, 200
Services Agreement between Client and Contractor, 200
Terms of Service, 200
project agreements, 197
Change Order Agreement, 199
Client/Service Contractor Agreement, 198
Detailed Project Agreement, 198
Engagement Letter, 199
NDAs (nondisclosure agreements), 197
Statement of Work, 198
applications in workroom, 180
Attachments tab (My Jobs), 166
attracting talent
contractor categories, 133-134
projects, 132
individuals, 135
job posting, 141-143
keywords, 134
newbies, 140
searches, 136-139
specialists, 135-136
award rate, search results, 64
awarding a job, description, 5
B
basic account, 32-33
bidding
communication, 109
inviting bids, 143
selecting, 69
techniques, 89
underbidding, 109-115
bids, 5
blog, 249
boilerplate proposals, 169-170
boundary setting, 104-105
business accounts, 34
business benefits of Elance, 9-11
C
canceling job, 240
categories, 6, 36
contractors, 133-134
jobs, 58-59
searches, 137
Change Order Agreement, 199
clarity in job postings, length, 149
Client & Job Preferences, 209
Client/Service Contractor Agreement, 198
clients, 5
account administrator, 183
account owner, 183
attracting talent, 122
contractor assessment
new contractors, 174
phone interview, 174
questions to ask, 172-173
sample work, 173
contractor selection, online, 164
contractors, feedback, 124
escrow management, 212
feedback, viewing, 124
hiring criteria, 164
hiring manager, 183
job posting, 141-143
job pricing, 153
job searches, contractors, 62
needs, contractors, 22-23
persona expressed, 126
presentation, 20-21
profiles, 122-125
attracting talent tips, 129
clarity in, 128
extras, 125
first impressions, 127
job history, 128
payment verification, 123
percentage of jobs awarded, 123
search results, 65
spelling importance, 128
statistics, 123
visiting one’s own, 124
proposals, incoming, 165
red flags, 67-68
registration, 16-17
staff, 183
testimonials, 221-225
viewing contractor screen, 184
cloud
description, 6
hiring in, 13
code sharing, 189
communication, 94-99, 102-103, 109
boundary setting, 104-105
job dissatisfaction, 241-242
promotion, 114
community, 248
Affiliates program, 252
Resources, 248
eHealth Insurance, 250-251
Elance blog, 249
Elance University, 253
Referral Program, 252-253
Water Cooler, 249-250
companies, 135
competition, 25-27
competitive edge, 70-71
connections, personal, 71
Connects, 6, 35
account type, 33
purchasing, 38
registration, 20
contractors, 5
contractors. See also freelancers, clients, competition, job searches, proposals, targeting
categories, 133-134
client needs, 22-23
client viewing screen, 184
clients, communication, 102-103
competition, researching, 26
escrow management, 211
feedback, 116
invitations to jobs, 208
job delivery, 116
job postings, 158-159
job search, 58
categories, 58-59
client searches, 62
price filter, 59-61
saving searches, 62
Sort By box, 61
time filter, 59-61
layoffs, 6
niche marketing, 28
online hiring, 164
pitfalls, 115
presentation, 20-21
promotion, 110
communication, 114
enthusiasm, 113
experience, 112
profile emphasis, 110-111
proposal numbers, 114
talents, 111
proposals, offerings, 75
registration, 17-18
start-up jobs, 108-109
delivery, 116
feedback, 116
pitfalls, 115
promotion, 110-114
proposal numbers, 114
underbidding, 109
targeting
individuals, 135
job posting, 141-143
keywords, 134
newbies, 140
searches, 136-139
specialists, 135-136
testimonials, 225-229
underbidding, 109
copy and paste in proposals, 78
credentials, 63
criteria for hiring, 23-25
D
delivery on job, 116
Detailed Project Agreement, 198
display name, 46
Dispute Assistance Feature, 241
dissatisfaction, communication, 241-242
E
education, profile, 56
eHealth Insurance, 250-251
Elance
business benefits, 9-11
Payroll Services Agreement, 200
rules and regulations, 201
Services Agreement between Client and Contractor, 200
statistics, 4
statistics and growth, 196
support, 244-245
Terms of Service agreement, 200
Elance University, 253
employment, profile, 56
Engagement Letter, 199
enthusiasm, promotion, 113
entrepreneurs, benefits to, 11-12
Escrow system, 210
clients, 212
contractors, 211
mistaken release, 237
stop payments, 212
experience, emphasizing, 112
Facebook, marketing, 233
feedback, 25, 103
client to contractor, viewing, 124
early projects, 116
requesting, 52
searches, 138
status reports, 103
success tips, 230-232
fees for accounts, 34
file sharing, 97, 182
Files page, 97
Financial Accounts, 215
global payments, 216-217
transactions, 215-216
withdrawals, 216
first impressions, client profile, 127
fixed-fee pay, 213-214
follow-up, 113-114
formula for pricing, 84-85
freelancer universe, 126
freelancers, 5. See also contractors
90-10 rule, 22
benefits of, 7
building business, 8
increase in numbers, 6-9
layoffs, 6
satisfaction level, 7
freelancing
as a job, 12-13
organizing tips, 12
personality fit, 12
realities of, 108
structure, 12
funding escrow, milestones, 210
funds withdrawal, 216
G
generalists, 135-136
global payments, 216-217
groups, searches, 139
H
health insurance, 250-251
hiring, 175
client criteria, 164
cloud, 13
criteria, 23-25
online, advantages, 10
red flags, 24
hourly pay, 213-214
hourly rates, 63
minimum, 47
searches, 139
Hourly Work Guarantee, 214
I
image online, 21
independent contracts, benefits of, 4
individual accounts, 33
interviews, phone interview, 174
invitations to jobs, 208
inviting bids, 143
J
job cancellation, 240
job history
client profile, 128
levels, 53
profile, 51-52
job name, 149-150
job postings, 5
clarity in, 148
length, 149
clients, 141-143
inviting bids, 143
contractors’ needs, 158-159
detail, 150-151
details, 159
contractor input, 152-153
pricing, 153
proposals, incoming, 165
research other postings, 151-152
sample, 153-155
streamlining, 160
summary, 159
templates, 155-157
title, 149-150
why you?, 160
job searches
contractors, 58
categories, 58-59
clients, 62
price filter, 59-61
saving searches, 62
Sort By box, 61
time filter, 59-61
hourly rate, 63
keywords, 62
results, 63-66
Add to Watch List, 64
skills, 62
verified credentials, 63
jobs
categories, 58-59
price, 59-61
Sort By box, 61
time, 59-61
K
keywords, 62, 134
basic account, 33
profile, 50-51
L
laid-off persons, 6
learning from others, 220
length of job postings, clarity, 149
levels of management, 190-191
Linked In, marketing, 233
location, 236
searches, 137-138
M
marketing, 232
niche marketing, 28
social media, 233
websites, 233-234
messages, workroom messaging, 77
milestones, 98
escrow funding, 210
prefunding milestones, 181
mistakes, troubleshooting, 237-238
My Availability, 208-209
My Jobs page, 95
Attachments tab, 166
Project Summary tab, 166
proposals, 167-168
Public Messages tab, 166
Settings tab, 167
Team, 167
My User Info, 206
N
NDAs (nondisclosure agreements), 197
negotiations
bidding techniques, 89
pricing, 85-86
new contractors, 140
niche marketing, 28
nonproposal proposal, 88-90
Notifications settings, 207
O
office relationships in virtual office, 190
online hiring, advantages, 10
online image, 21
online security, 200
account, 201-202
Elance rules and regulations, 201
privacy, 202-204
online work, increases, 4
organizing tips, freelancers, 12
outside work, 35
overview of profile, 48
owner of account, 183
owner of team, 100
pages
Files, 97
My Jobs, 95
Terms and Milestones, 98
workroom, 96-97
parents, stay-at-home, 8-9
payment, verification
Escrow system, 210
clients, 212
contractors, 211
milestones, 210
global payments, 216-217
prefunding milestones, 181
stopping, 212
verification, client profile, 123
payment system, 35
canceling job, 240
disputes, 241
outside work, 35
Refund, Cancel or Dispute option, 238-241
refunding payment, 239-240
troubleshooting, 236-241
payments
fixed-fee, 213-214
hourly, 213-214
terms, 50
Payroll Services Agreement, 200
percentage of jobs awarded to clients, 123
personal connections, 71
personal style building, 70-71
personality fit with freelancing, 12
phone interview, 174
photograph for profile, 46
pitfalls during start-up, 115
portfolio, 43, 53
preferred placements, 32-33
prefunding milestones, 181
presentation, 20-21, 42
contractors, client needs, 22-23
profile, 44
uniqueness, 22
price filter, 59-61
pricing
formula, 84-85
negotiating, 85-86
proposals, 82-83
red flags, 85
privacy, 202-204
problem resolution, 242-245
profile, 42, 47
accessing, 44
clients, 122-125
attracting talent tips, 129
clarity in, 128
extras, 125
first impressions, 127
job history, 128
payment verification, 123
percentage of jobs awarded, 123
spelling importance, 128
statistics, 123
visiting one’s own, 124
definition, 5
display name, 46
editing, 44
education, 56
emphasizing, 110-111
employment, 56
job history, 51-52
levels, 53
keywords, 50-51
minimum hourly rate, 47
overview, 48
payment terms, 50
photograph, 46
portfolio, 43, 53
presentation, 44
ratings, 43
reviewing, 171
sales impact, 45
services, description, 49-50
skills, 55
snapshot, 51-52
tagline, 47
YouTube video, 47
project agreements, 197
Change Order Agreement, 199
Client/Service Contractor Agreements, 198
Detailed Project Agreement, 198
Engagement Letter, 199
NDAs (nondisclosure agreements), 197
Statement of Work, 198
project management, milestones
code sharing, 189
file sharing, 182
levels of management, 190-191
milestones, prefunding milestones, 181
screen sharing, 187
status reports, 182
teams, 182-183
to-do list, 188
Tracker, 183-185
video conferencing, 188
Work View, 183-185
workroom, 180
Project Summary tab (My Jobs), 166
projects, bidding, feedback
attracting talent, 132
bidding, selecting, 69
communication, 94
description, 65
feedback, early projects, 116
ideas for in proposal, 76
milestones, 98
notification of award, 94
pricing, 153
status reports, 99
team management, 100-101
communiction, 114
enthusiasm, 113
experience, 112
follow-up, 113-114
profile emphasis, 110-111
talents, 111
proposals, 5, 74
action plan, 76
assessing, 169-170
boilerplate, 169-170
contractor assessment
new contractors, 174
phone interview, 174
questions to ask, 172-173
sample work, 173
contractors, offerings, 75
copy and paste, 78
enthusiasm, 78
genuineness, 75
hiring, 175
ideas for project, 76
incoming, 165
My Jobs page, 167-168
nonproposal proposal, 88-90
numbers submitted, 114
pricing, 82-83
formula, 84-85
negotiating, 85-86
red flags, 85
questions, 76
questions answered, 170
samples, 79-81
spammy, 20
structure, 78-79
submitting, 86-88
understanding of job, 170
unique qualities, 77-78
Public Messages tab (My Jobs), 166
Q
quality, underbidding, 109
questions, in proposals, 76
R
rates, minimum hourly, 47
ratings, 25
profiles, 43
success tips, 230-232
recommendations, 230
red flags
client profiles, 67-68
pricing, 85
Referral Program, 252-253
Refund, Cancel or Dispute option, 238-241
refunding payment, 239-240
registration
clients, 16-17
Connects, 20
contractors, 17-18
community, 248
Affiliates program, 252
Resources, 248-253
loyalty, 191
virtual office, 190
reporting
feedback, 103
status reports, 99, 182
research, job postings, 151-152
resolving problems, 242-245
Resources, 248
eHealth Insurance, 250-251
Elance blog, 249
Elance University, 253
Referral Program, 252-253
Water Cooler, 249-250
reviewing profiles, 171
reviews, searches, 139
rules and regulations of Elance, 201
S
sample work, 173
samples
job posting, 153-155
proposals, 79-81
screen sharing, 187
searches, 136
categories, 137
feedback, 138
groups, 139
hourly rates, 139
individuals, 135
keywords, 134
location, 137-138
preferred placements, 32
results, 144
reviews, 139
skills, 137
specialists, 135-136
security, 21, 200
account, 201-202
Elance rules and regulations, 201
privacy, 202-204
service fees, 34
services, description, 49-50
Services Agreement between Client and Contractor, 200
Settings
Client & Job Preferences, 209
My Availability, 208-209
My User Info, 206
Notifications, 207
Settings tab (My Jobs), 167
sharing
code, 189
files, 97, 182
screens, 187
skills, 62
listing, 55
searches, 137
snapshot, profile, 51-52
social media, marketing, 233
Sort By box, 61
spamming proposals, 20
specialists, 135-136
staff, 101
Statement of Work, 198
statistics, clients, 123
status reports, 99, 103, 182
stay-at-home parents, 8-9
stop payments, 212
submitting proposals, 86-88
success tips
feedback, 230-232
learn from others, 220
marketing, 232
social media, 233
websites, 233-234
ratings, 230-232
recommendations, 230
support team, 244-245
T
tagline, 47
talent, attracting
project, 132
targeting contractors, 134-143
talents, emphasizing, 111
Team (My Jobs), 167
team management, 100-101
teams, 182-183
Account Manager, 101
Administrator, 100
Owner, 100
staff, 101
techniques for bidding, 89
templates, job posting, 155-157
terminology
awarding a job, 5
bid, 5
category, 6
client, 5
cloud, 6
connects, 6
contractor, 5
freelancer, 5
job post, 5
profile, 5
proposal, 5
Terms and Milestones pages, 98
Terms of Service agreement with Elance, 200
testimonials
clients, 221-225
contractors, 225-229
time filter, 59-61
time management, Tracker tool, 183
to-do lists, 188
tools
file sharing, 97
milestones, 98
My Jobs page, 95
status reports, 99
Terms and Milestones page, 98
workroom, 96-97, 180
Tracker, 183-185
Hourly Work Guarantee, 214
financial, 215-216
withdrawals, 216
global payments, 216-217
troubleshooting
Elance support team, 244-245
mistakes, 237-238
payment system, 236-241
problem resolution, 242-245
work location, 236
Twitter, marketing, 233
U
underbidding, 109, 115
V
verified credentials, 63
video conferencing, 188
video in profile, 47
virtual business, increases, 4
virtual office, relationships, 190
W
Water Cooler, 249-250
websites, marketing, 233-234
widgets, 186
withdrawing funds, 216
work location, 236
Work View, 183-185
Hourly Work Guarantee, 214
working outside Elance, 35
workroom, 96-97
applications, 180
project management, 180
screen sharing, 187
tools, 180
widgets, 186
workroom messaging, 77
X-Y-Z
YouTube, marketing, 233