Location Policies

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When planning for Enhanced 911 services, an organization must first identify where E911 will be deployed. This might only be within a primary site, multiple sites, or extended to branch sites. When planning E911 for branch sites, be sure to consider scenarios where a WAN link is unavailable. It is possible that branch or remote sites will not be able to provide location information or even contact an Emergency Services Service Provider without a resilient WAN link.

Location policies should be created for each set of unique requirements. If not all users are enabled for E911, a separate site or user policy should be created and assigned. Location policies also control whether an internal security desk is notified or conferenced in when an emergency services call is placed.

Tip

Expanding E911 support to remote users can also be a tricky subject because Internet users can connect from any physical location. If Enhanced 911 service is a legal or corporation requirement, organizations should adjust the location policy for users to require a disclaimer when selecting a location. Using a disclaimer requires users to enter a physical address for their location before they can place calls.

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