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Enhanced 911

Lync Server 2010 has the capability to provide location information to an Emergency Services Service Provider through the network configuration objects and a location information database.

Caution

It is important to clarify that Lync Server 2010 does not have the capability to contact a Public Safety Access Point (PSAP) directly. Instead, it is the responsibility of the Emergency Services Service Provider to route the emergency calls to the correct PSAP.

Lync Server 2010 provides an endpoint’s location to the Emergency Services Service Provider that can then use that location information to route the call correctly. Figure 28.10 displays the process that occurs when an emergency call is placed from a Lync endpoint.

Figure 28.10 Enhanced 911

image

Lync identifies an endpoint’s physical location by examining the network subnet, switch, and wireless access point the client uses. This database of network objects must be populated by administrators and each object associated with a physical location in advance of enabling E911.

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