Legacy Phone Presence and Click-to-Call
by Tom Pacyk, Andrew Abbate, Alex Lewis
Microsoft® Lync Server 2010 Unleashed
- Title Page
- Copyright Page
- Dedication
- Contents at a Glance
- Table of Contents
- About the Authors
- Acknowledgments
- We Want to Hear from You!
- Reader Services
- Introduction
- Part I. Overview
- Chapter 1. What Is Microsoft Lync Server?
- Chapter 2. What Is New in Microsoft Lync Server?
- Introducing New Management Tools
- Topology Changes
- New Enterprise Voice Features
- New Call Management Features
- Integrated Mediation Server
- New Presence Features
- New Conferencing Features
- DNS Load Balancing
- Survivable Branch Appliances
- Operating System Support
- New Lync Client Features
- Client Appearance
- The “Me” Area
- Enhanced Contacts
- Privacy Relationships
- Integration with Office and Windows 7
- Whiteboarding and Application Sharing
- Improved Meeting Join Experience
- Conferencing Attendant and Scheduling
- PSTN Dial-In Conferencing Improvements
- Video Improvements
- Manager/Admin Improvements
- Improved Phone Experience
- Summary
- Chapter 3. Feature Overview of Microsoft Lync Server
- Chapter 4. Benefits of Microsoft Lync Server 2010
- Part II. Microsoft Lync Server 2010 Server Roles
- Chapter 5. Microsoft Lync Server 2010 Front End
- Chapter 6. Microsoft Lync Server 2010 Edge
- Chapter 7. Microsoft Lync Server 2010 Monitoring
- Overview
- Installation
- Configuration
- Administration
- Troubleshooting
- Best Practices
- Summary
- Chapter 9. Director
- Part III. External Dependencies
- Chapter 10. Dependent Services
- Chapter 11. SQL
- Chapter 12. Firewall and Security Requirements
- Part IV. Administration and Management
- Chapter 13. Monitoring Microsoft Lync Server 2010
- Overview
- OpsMgr Lync Server 2010 Monitoring
- What Is New in OpsMgr R2?
- How OpsMgr Works
- OpsMgr Architecture
- How to Use OpsMgr
- OpsMgr Component Requirements
- Advanced OpsMgr Concepts
- Understanding OpsMgr Deployment Scenarios
- Multiple Configuration Groups
- Deploying Geographic-Based Configuration Groups
- Deploying Political or Security-Based Configuration Groups
- Sizing the OpsMgr Database
- Defining Capacity Limits
- Defining System Redundancy
- Monitoring Nondomain Member Considerations
- Securing OpsMgr
- Installing Operations Manager 2007 R2
- Installing Edge Component Monitoring Certificates
- Installing the Lync Server 2010 Management Pack
- Best Practices
- Summary
- Chapter 14. Backup and Restore of Microsoft Lync Server 2010
- Chapter 15. Administration of Microsoft Lync Server 2010
- Chapter 13. Monitoring Microsoft Lync Server 2010
- Part V. Migrating from Older Versions
- Part VI. Voice
- Chapter 17. PBX Integration
- Chapter 18. Enterprise Voice
- Chapter 19. Audio Conferencing
- Part VII. Integration with Other Applications
- Chapter 20. Exchange 2010 and SharePoint 2010 Integration
- Overview
- Exchange 2010 Unified Messaging
- Call Answering Rules
- Exchange 2010 Unified Messaging Architecture
- Unified Messaging Users
- UM Web Services
- Supported IP/VoIP Hardware
- Unified Messaging Protocols
- Unified Messaging Installation
- Postinstall Configuration
- Data Storage in Unified Messaging
- Exchange 2010 Outlook Web Application
- SharePoint 2010 Integration
- Best Practices
- Chapter 21. UCMA
- Chapter 20. Exchange 2010 and SharePoint 2010 Integration
- Part VIII. Clients
- Chapter 22. Microsoft Communicator Client for Macintosh
- Chapter 23. Windows, Browser, and Silverlight Clients
- Chapter 24. UC Endpoints
- Part IX. Planning for Deployment
- Chapter 25. Virtualization
- Chapter 26. Planning for Internal Non-Voice Deployment
- Chapter 27. Planning for Deploying External Services
- Chapter 28. Planning for Voice Deployment
- Index
Legacy Phone Presence and Click-to-Call
,A more limited set of features can be deployed to users that gives Click-to-Call functionality. This enables the end users to click a user within their Lync contact list and have it dial the user’s number from their legacy PBX phone. Additionally, presence messages are integrated so that when a user places a call from the legacy phone, his or her presence in Lync automatically updates to In a Call. This is the scenario Remote Call Control provides to end-users.
Caution
This is one of the most basic integration options and does not provide a significant amount of flexibility or features to the end user. In this state, call-forwarding settings, delegation of calls, and advanced call control features are not available. The Click-to-Call features also do not work well for remote users because even if they initiate a call, it places the call from a desk phone inside the office, attached to the local PBX.
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