Monitoring Benefits

For Lync Server to become the platform of choice for enterprise-class UC, it must provide a robust monitoring solution. Lync Server provides a multitude of call health indicators that provide details, such as MOS scores and best and worst performing endpoints. This level of granularity enables administrators and help desk personnel to resolve issues quickly. When paired with Microsoft System Center Operations Manager (SCOM), administrators can set up alerts that are linked back to a CDR record for easy tracking. The monitoring tools provide a clear and concise view into the health of a Lync Server deployment.

To provide ongoing, consistent monitoring, Lync Server combined with SCOM can perform scheduled synthetic transactions. This enables monitoring personnel the ability to find problems before users do and proactively solve them.