Pre-Call and In-Call Quality Feedback

Lync Server users can determine, in advance, what kind of call quality to expect on a given call based on real-time feedback from within Communicator. Familiar bars icons, such as on a cell phone, tell users at a glance how their network is performing during a call. This provides, for example, a user currently connected through a public Wi-Fi network the knowledge that the available bandwidth might not provide a quality experience, enabling him or her to consider other options for the call.

With location services, Lync Server has the capability to determine whether multiple users are joining a conference call from the same physical location or a location that can cause poor conditions, including feedback. During a call, Lync Server alerts users, through a pop-up, that they might be causing call quality issues and suggests actions to resolve the problem, such as going on mute.

Lync Server users who need to confirm the quality of a call prior to initiating it can make a test call to an audio test service. This functionality is built into the client and provides users who deploy a new audio device or roam to an unknown network a chance to test their call by calling the test service, recording a short sentence, and playing the message back.