Index
Numbers
64-bit edition, operating system support, 41
911 Routing, 34
A
ABS-WQ (address book service web queries), 70
access, verifying with ISA 2006 SPI, 304
Access Edge, certificates, 718
names, 171
Access Edge role, 134
federation, 135
PIC (Public IM Connectivity), 135-136
remote access, 134-135
Access Edge Server, firewall rules, 702
access levels. See privacy relationships
access options, Silverlight, 620-621
ACD (Automatic Call Distribution), 483
adding, survivable branch appliances, 481-482
administration groups, 90-91
classes, mayContain, 242-243
domain preparation, 244
forest preparation, 88-89, 243-244
planning for dependencies, 667
schema extensions, 240-243
security groups (2010), 244-246
Active Directory integration, OpsMgr, 327
Active Directory management pack, 317
Active Directory Remote Server Administration Tools, 86
activity feed, 71
Activity Monitor, SQL 2008 R2, 284-285
adding
Directors to pools, 231
Edge Servers to pools, 149
Monitoring Servers, in Topology Builder, 179-182
static routes, Edge Server, 713-714
web conferencing to meetings, 612-614
Address Book, capacity planning, 671-672
address book service web queries (ABS-WQ), 70
addresses, validating with Enhanced 911, 478
admin improvements, clients, 44
Archiving Server role, 209
deployment, 387-388
LSCP (Lync Server Control Panel), 378-380
LSMS (Lync Server Management Shell), 380
basics of, 382-383
benefits of, 380-382
Get-Help, 384-385
identity, 384
quotation marks, 384
Tab key, 384
management tasks
database import/export, 391-393
server draining, 391
overview, 378
QoS (Quality of Service), 393
client configuration, 394-396
server configuration, 393-394
RBAC (Role Based Access Control), 385
creating new roles, 386-387
default roles, 385-386
administration groups, Active Directory, 90-91
administration tools, 80-81
administrative consoles, capacity limits, 333
agent groups, 483-485
Agentless Exception Monitoring, OpsMgr, 323
agents
capacity limits, 333
on Lync Edge server, installing, 350-351
OpsMgr
deploying, 343-344
securing, 335
role of agents, in system monitoring, 325
alerts, OpsMgr, 321-322
analog devices, 761-762
PBX (Private Branch Exchanges), 440
Announcement Application, 37
announcement files, 467-468
announcements, dial-in conferencing, 58
anonymous access, Edge services, 692
anonymous agents, Enterprise Voice, 75
anonymous call handling, 36
APIs (application programming interfaces), 559
client APIs, 561
objects and methods, 561
server-side APIs, UCMA, 560
application gateways, 288
application integration, presence, 52-53
application programming interfaces. See APIs (application programming interfaces)
application sharing
capacity planning, 670-671
clients, 43
web conferencing, 55
application-sharing features, conferencing, 40
application virtualization, 659
archiving, 64
hosts and VMs, 647-648
IM conversations, 607-608
Microsoft Communicator, 585
planning for, 678-679
requirements, 679-680
topology, 680-681
server features, 28
archiving agents, 680
Archiving Configuration tab, 205
Archiving Server role
administration, 209
best practices, 210-174
configuring, 203-205
Archiving Configuration tab, 205
cmdlets for configuration tasks, 208-209
site and user policies, 205-206
using PowerShell for configuration tasks, 207-208
Topology Builder, 197-200
overview, 195-196
troubleshooting, 209-210
archiving servers, 680
assigning
certificates
Director role, 226
Edge Server, 145
Mediation Server, 451
conferencing policies, 169
URIs, dial plans, 734
associate bandwidth policy profile, CAC (Call Admission Control), 471
associating UM server with dial plans, 545
associating subscriber access numbers, UM (unified messaging), 543
attendant routing method, 36-37
audio, tuning for Communicator client, 596
audio calls, 608-609
Microsoft Communicator, 586-587
audio codecs, UM Web Services, 535-536
audio conferencing, Office Communications Server 2007 R24, 4
audio files, workflows (Response Groups), 492-493
audio/video conferencing. See A/V conferencing
audio/video edge service port ranges, 289
Audit Collection Services, OpsMgr, 323
authentication methods, Director role, 233-235
auto attendant
call answering rules, Exchange Server 2010, 527
UM (unified messaging)
creating, 545-546
Exchange Server 2010, 531-532
automated status updates, presence, 51
Automatic Call Distribution (ACD), 483
automatic client upgrade, Front End Server migration to Lync Server 2010, 417
A/V Authentication certificate names, 171
hosts and VMs, 647
new features, 38-39
AV Conferencing Server roles, topology changes, 29
A/V Edge, certificates, 718
A/V Edge Authentication, certificates, 718
A/V Edge configuration, managing, 148
A/V Edge features, Edge Server, 168
A/V Edge role, 136-137
A/V Edge Server, 701
firewall rules, 702-703
B
back end databases, Directors, 218
back-end host, VMs and, 647
backing up
central management store, 365-366
Lync Server databases, 362-363
RTC databases, 363-365
Lync Server servers, 366-368
SQL 2008 R2
through SQL Server Management Studio, 269-271
through Windows Server 2008, 267-268
strategies for, 361-362
back-to-back firewalls, Edge Server, 697
backup processes
best practices, 375
troubleshooting, 374-375
Backup Progress screen, 369
Backup Wizard, 271
bandwidth estimates, Call Admission Control, 753-754
bandwidth policy profiles, 752
bandwidth policy profiles, Call Admission Control, 470-471
BeClearingHouse, 147
client-side benefits
call parking, 77
common area phones, 77
hot desking, 77-78
pre-call and in-call quality feedback, 76
private lines, 76-77
of collaboration
Communicator interface, 79
improved web conferencing, 78
join experience, 79
joining from PBX, 79-80
lobby, 78
meeting content control, 79
multiple language support, 79
visual conference calls, 79
of Director, 214
of Enterprise Voice, 71
anonymous agents, 75
CAC (Call Admission Control), 74
caller ID controls, 75
dedicated A/V conferencing role, 72
DiffServ, 74
E911, 74-75
malicious call trace, 75
media bypass, 72
media gateway certification, 76
Mediation Server role collocation, 71-72
On-Net and Off-Net voice routing, 75-76
site survivability, 73-74
activity feed, 71
audio and video to MSN PIC contacts, 71
contacts, 70
managing communications, 70-71
panoramic mode, 71
privacy and presence enhancements, 71
for Lync Server users
management and administration benefits
administration tools, 80-81
RBAC (Role Based Access Control), 81
virtualization support, 81
management and administration, central management store, 80
monitoring benefits, 82
best practices
Archiving Server role, 210-174
backup processes, 375
clients, 625-626
Monitoring Server role, 193-194
binding order, Edge Server, 714-715
boss-secretary function, 3
branch office and data center resiliency
implementing primary and secondary Lync Server deployments in two data centers, 31
implementing single Lync Server split across two data centers, 30-31
branch site survivability, voice resilience, 748-751
branch sites, defining, 480
business goals, identifying goals to implement, 662
business hour collections, 490-491
Bypass IDs, 755-756
bypassing Mediation Server, 34
C
CA (Certificate Authority), 249
CAC. See Call Admission Control
CAL (Client Access License), 14
calendar integration, presence, 51
Calendar View, Outlook, integration, 616
Call Admission Control (CAC), 470, 476, 752-753. See also CAC
associate bandwidth policy profile, 471
bandwidth estimates, 753-754
bandwidth policy profiles, 470-471
enabling, 474
Mediation Server, 444-445
network intersite policies, 474
network region links, 472-473
network region routes, 473
call answering, UM (unified messaging), Exchange Server 2010, 523
call answering rules, Exchange Server 2010, 526-527
auto attendant, 527
call delegation, Office Communications Server 2007 R23, 3
Call Detail Records. See CDR
call forwarding, Enterprise Voice, 59-60
call management features, new features, 35
Announcement Application, 37
call parking, 35-36
response groups, 36-37
client-side benefits, 77
Enterprise Voice, 61
Call Reliability Diagnostics, 189-190
Call Reliability Summary Report, 192
Call Translation rules, 35
caller ID controls
Enterprise Voice, 75
PBX (Private Branch Exchanges), 439
calls
audio calls, 608-609
video calls, 609-610
capacity limits, OpsMgr, 333
capacity planning, 669
Address Book, 671-672
collaboration and application sharing, 670-671
Edge services, 694
general sizing, 669-670
captured data, storing, in OpsMgr, 324-325
CDR (Call detail Records), 14
central discovery scripts, verifying, 354-355
Central Management Store, 27, 80
backing up, 365-366
deployment, 388
restoring, 372-373
Certificate Authority (CA), 249
certificate chains, 170
certificate requirements, Director role, 227
certificate stores, 170
certificate templates, creating, 346-347
certificate trust, 170
Certificate Wizard, 225, 257, 450
certificates
Access Edge, 718
access Edge certificate names, 171
assigning, 145
in Director role, 226
A/V Edge, 718
A/V Edge Authentication, 718
configuring agents to use, 351-352
creating, 143-145
Director role, creating, 224-226
Edge internal certificate names, 170
Edge Server, 717-720
single subject alternative name certificates, 720-721
troubleshooting, 169-171
wildcard certificates, 721
installing
with PKI, 250-253
reverse proxy, 153-154
installing Edge component monitoring certificates, 346
Internal Edge, 718
Lync Server certificates, PKI (public key infrastructure), 257-261
Mediation Server
assigning, 451
creating, 450-451
Microsoft Communicator, 579
PKI (public key infrastructure), 249-250
certificate types, 253-257
planning for, 668-669
reverse proxy, 719
root CA server certificates, 347-350
SAN (Subject Alternate Name) certificates, 253
troubleshooting, 396-397
viewing, 258-259
Web Conferencing Edge, 718
wildcard certificates, 171
X.509 certificates, 346
Certificates MMC, 257-258
Certification Path, 260
chats, client-to-client chat, 11-12
CIF (Common Intermediate Format), 14
Click-to-Call, legacy phone, end-user scenarios, 437
Client Access License. See CAL
client APIs, 561
client appearance, 42
client configuration, QoS (Quality of Service), 394-396
creating QoS policies, 394-395
Lync Phone Edition, 396
Windows XP QoS, 395-396
client licensing, 20-21
client-side benefits
call parking, 77
common area phones, 77
hot desking, 77-78
pre-call and in-call quality feedback, 76
private lines, 76-77
client-to-client chat, 11-12
client version filter, Director role, 233-234
clients
best practices, 625-626
installing, 600-602
integrating
with Office, 617
with Outlook, 615-617
navigating, 601
configuring basic options, 602-603
groups, 605
managing contacts, 604
relationship view, 606
status view, 605
new features, 42
client appearance, 42
conferencing attendant and scheduling, 44
enhanced contacts, 42
improved meeting join experience, 43
improved phone experience, 44-45
integration with Office and Windows 7, 43
manager/admin improvements, 44
“Me” area, 42
privacy relationships, 43
PSTN dial-in conferencing, 44
video, 44
whiteboarding and application sharing, 43
planning for, 677-678
Silverlight, 618-619
access options, 620-621
effective uses of, 623-624
functions, 620-623
troubleshooting, 624-625
Clients Tab, configuring, 125
cmdlets for configuration tasks, Archiving Server role, 208-209
codecs, Office Communications Server 2007 R2, 4
collaboration
benefits of
Communicator interface, 79
improved web conferencing, 78
join experience, 79
joining from PBX, 79-80
lobby, 78
meeting content control, 79
multiple language support, 79
visual conference calls, 79
capacity planning, 670-671
collocation, Edge Server, 137
command shell, OpsMgr, 323
common area phones, client-side benefits, 77
Common Intermediate Format. See CIF
communication ports, OpsMgr, 336-337
communications, managing, 70-71
communications server control panel (CSCP), 81
Communications Server Sites, 28-29
Communicator API, 561
Communicator interface, 79
Communicator Web Access. See CWA
competition, 23
OpsMgr, 323-324
UCMA, 564-567
Error Condition components, 570-571
Toolbox, 567-569
UM (unified messaging), Exchange Server 2010, 527-531
Computer Supported Telecommunications Applications (CSTA), 431
conference announcements, dial-in conferencing, 508-509
Conference Reliability Report, 192
Conference Summary Report, 192
conferencing, 608
new features
application-sharing features, 40
dial-in conferencing features, 39-40
web conferencing and A/V conferencing, 38-39
planning for, 675
defining requirements, 670-676
topology, 676-677
web conferencing. See web conferencing
conferencing attendant and scheduling, 44
conferencing devices, UC endpoints, 632
conferencing policies
assigning, 169
configuring, 124
dial-in conferencing, 503-505
configuration stores, updating
Mediation Server, 449-450
verifying, 224
configuring, 120-123
agents to use certificates, 351-352
Archiving Server role, 203-205
Archiving Configuration tab, 205
cmdlets for configuration tasks, 208-209
site and user policies, 205-206
using PowerShell for configuration tasks, 207-208
basic options, Microsoft Communicator, 581-582
clients, basic options, 602-603
Clients Tab, 125
Conferencing Policy, 124
Director role
adding Directors to pools, 231
certificate requirements, 227
high availability, 230-231
reverse proxy, 230
SRV records, 227-228
web services FQDN overrides, 228-229
web services ports, 229-230
DNS (Domain Name System), on Windows Server 2008 R2, 246-248
Edge Server
adding servers to pools, 149
Edge Server Management Console, 146
enabling Edge Server features, 146-148
high availability, 148-149
managing A/V Edge configuration, 148
External Access Policy, 125-126
Front End role, Enterprise Edition, 118-120
internal pools, Edge Server migration to Lync Server 2010, 412-413
ISA 2006 SPI, 294-304
authentication and certification on IIS virtual directories, 302-303
DNS records in external DNS, creating, 303
SSL certificates, 295-299
verifying access, 304
web Farm FQDN, 295
web publishing rules, 298-302
Monitoring Server role, 183-185
deploying Monitoring Server reports, 185-187
QoE (Quality of Experience), 185
reverse proxy
Getting Started Wizard, 152-153
installing certificates, 153-154
listening for additional public names, 159
publishing pools with multiple servers, 156-158
publishing single serve pools or load balancers, 155-156
redirecting SSL briding, 158
test and apply rules, 159-160
web listeners, 154-155
service accounts, with least privilege, 309-310
synthetic transactions, 356-359
TMG (Threat Management Gateway), 304-308
web publishing rules, 304-308
Voice Policy, 123-124
Windows Server 2008 Firewall, 290-294
Connector Framework, OpsMgr, 324
contact lists
exporting to XML files, 392
importing from XML files, 392
contacts
benefits for Lync Server users, 70
clients, 42
managing, 604
Microsoft Communicator, managing, 582-583
Control Panel, launching, 120
conversion window shortcuts, 618
Core Client Access License (CAL) Suite, 20-21
Crypto Service Provider (CSP), 251
cryptography, CAC (Call Admission Control), 251
CS Voice CAL, 21
CsArchivingAdministrator, 386, 683
CSCP (communications server control panel), 81
CsLocationAdministrator, 386, 683
CSP (Crypto Service Provider), 251
CsResponseGroupAdministrator, 386, 683
CsServerAdministrator, 386
CSTA (Computer Supported Telecommunications Applications), 431
CsViewOnlyAdministrator, 386, 683
CsVoiceAdministrator, 386, 683
CWA (Communicator Web Access), 14
D
Dashboard, Monitoring Server role, 187
data files, shrinking, in SQL 2008 R2, 273-274
data storage, UM (unified messaging), 551-552
database import/export, 391-393
database integrity, checking and repairing, in SQL 2008 R2, 272
databases
OpsMgr database, sizing, 332-333
RTC databases, backing up, 363-365
datacenter survivability, voice resilience, 746-748
DBCC CHECKDB, 272
dbimpexp tool, 391-393
decommission process, Front End Server migration to Lync Server 2010, 418-419
dedicated A/V conferencing role, Enterprise Voice, 72
dedicated roles, Director role, 214
default gateways and routing, Edge Server, 712
adding static routes, 713-714
default roles, RBAC (Role Based Access Control), 385-386
DefaultRouteFQDN, 147
delegation, Enterprise Voice, 60-61
denial of service, Directors, 216
deploying
geographic-based configuration groups, OpsMgr, 331-332
load-balanced Edge Server pools, 141-142
Monitoring Server reports, 185-187
OpsMgr agents, 343-344
political or security-based configuration groups, OpsMgr, 332
standalone Edge servers, 141
survivable branch appliances, 482-483
survivable branch servers, 483
deployment
Central Management Store, 388
Topology Builder, 387-389
deployment scenarios, OpsMgr, 330-331
Deployment Wizard, 240
desktop sharing, web conferencing, 55
Device Report, 192
devices
analog devices, 761-762
handsets and headsets, 762
planning for, 677-678
DHCP, network dependencies, 261
dial-in access numbers, dial-in conferencing, 501-503
dial-in conferencing, 57
announcements, 58
conference announcements, 508-509
conferencing policies, 503-505
dial-in access numbers, 501-503
dial plans, 499
DMTF commands, 509-510
flexible conference IDs, 57-58
languages, 58
lobby, 58
meeting configuration, 507
EnableAssignedConferenceType parameter, 507-508
normalization rules, 500-501
overview, 497-498
permissions, 57
PIN policies, 505-507
PINs
locking, 515
setting, 514-515
unlocking, 515-516
viewing, 514
prerequisites, 499
regions, 501
testing, 510-511
users
enabling, 511-512
sending welcome PIN, 512-513
dial-in conferencing features, 39-40
assigning URIs, 734
associating UM server with, 545
dial-in conferencing, 499
DID (Direct Inward Dialing), 734-735
internal extensions only, 735-736
managing users, 462-464
overview, 744-745
PSTN usages, 741
routes, 741-743
site prefixes, 736-739
trunks, 742-744
UM (unified messaging), Exchange Server 2010, 528-529
UM dial plans, creating, 542-543
DID (Direct Inward Dialing), 14
Differentiated Services Code Point (DSCP), 393
DiffServ, Enterprise Voice, 74
direct federation, Edge services, 693
Direct Inward Dialing (DID), 14
Direct SIP, 428-429
Director pools, 216
creating, 222
editing topology, 222-223
publishing topology, 222-223
authentication methods, 233-235
client version filter, 233-234
configuring
adding Directors to pools, 231
certificate requirements, 227
high availability, 230-231
reverse proxy, 230
SRV records, 227-228
web services FQDN overrides, 228-229
web services ports, 229-230
dedicated roles, 214
hosts and VMs, 648
assigning certificates, 226
creating certificates, 224-226
hardware requirements, 219
installing local configuration stores, 223
installing server roles, 221
Lync Server Components, 224
operating system requirements, 220
server roles and features, 220-221
software requirements, 220
Start Services, 226
updating and verifying configuration store, 224
load-balancer drain, 232
topology status, 231-232
Directors
back end databases, 218
benefits of, 214
denial of service, 216
external access, 216
internal endpoint sign-in process, 214-215
placement, 216-217
Standard Edition, versus Enterprise Edition, 217-218
Web services, 218
disabling pop-up blocker, Safari, 589
Discovery Wizard, 343
disk layout, sample topology considerations, 649
disk requirements
host server configuration, virtualization, 654
virtual machine server configuration, 656-657
display message waiting indicator, Presence, 38
display photos of contacts, Presence, 38
displays, tuning for Communicator client, 595
DMTF commands, dial-in conferencing, 509-510
DNS (Domain Name System), 246
creating DNS records in external DNS, 303
installing and configuring, on Windows Server 2008 R2, 246-248
records Lync Server uses, 248-249
high availability, Edge Server, 708-709
DNS management pack, 317
DNS queries, Edge Server, 714-715
DNS records, 601
Edge Server, troubleshooting, 171-172
repointing DNS records, Edge Server migration to Lync Server 2010, 413-414
troubleshooting, 397-398
documenting plans, 685-686
domain membership, Edge Server, 710
domains, Active Directory, preparing, 244
DSCP (Differentiated Services Code Point), 393
DTMF (dual-tone multi-frequency), 15, 497
dual forking, integration, 431-432
dynamic management views, SQL 2008 R2, 281-282
E
E911, 33-34
Edge component monitoring certificates, installing, 346
agents on Lync Edge servers, 350-351
certificate templates, 346-347
configuring agents to use certificates, 351-352
requestion certificates from root CA servers, 349-350
root CA server certificates, 347-348
Edge pools, creating
deploying load-balanced Edge Server pools, 141-142
deploying standalone Edge servers, 141
editing topology, 140
publishing topology, 142
Edge role, 691
Edge Server, 133-134
Access Edge role, 134
federation, 135
PIC (Public IM Connectivity), 135-136
remote access, 134-135
A/V Edge features, managing, 168
A/V Edge role, 136-137
certificates, 717-720
single subject alternative name certificates, 720-721
wildcard certificates, 721
collocation, 137
conferencing policies, assigning, 169
adding servers to pools, 149
Edge Server Management Console, 146
enabling Edge Server features, 146-148
high availability, 148-149
managing A/V Edge configuration, 148
creating Edge pools
deploying load-balanced Edge Server pools, 141-142
deploying standalone Edge servers, 141
editing topology, 140
publishing topology, 142
default gateways and routing, 712
adding static routes, 713-714
DNS queries, 714-715
domain membership, 710
editing, global external access policy, 160-161
external access policies, managing, 162
external web conferencing features, 166-168
federation, managing, 162-164
firewall configuration, 696-697
back-to-back firewalls, 697
no perimeter network, 699
publicly routable perimeter networks, 700-701
straddling internal firewalls, 699-700
three-legged firewalls, 698
firewall rules
Access Edge Server, 702
A/V Edge Server, 702-703
internal edge interface, 703-704
Web Conferencing Edge Server, 702
hardware requirements, 138-139
high availability, 705
DNS load balancing, 708-709
hardware load balancer, 705-706
hardware load balancer configuration, 706-708
hosts and VMs, 648
installing
assigning certificates, 145
creating certificates, 143-145
exporting topology, 142-143
local configuration store, 143
Lync Server components, 143
start services, 145
migrating to Lync Server 2010, 411
configuring internal pools, 412-413
repointing DNS records, 413-414
network adapter binding order, 714-715
network adapter configuration, 711-712
new external access policies, creating, 161-162
operating system requirements, 139
public IM providers, managing, 164-166
reverse proxy, 137-138, 149, 721-722
load balancing, 725
placement and configuration, 724
pre-authentication, 725-726
SSL bridging, 723-724
SSL offloading, 723
SSL pass through, 722
sample scenarios
scaled single site, 730-732
single Edge Server, 726-728
software requirements, 139
networking configuration, 140
strong host model, 715-717
troubleshooting, 169
A/V Authentication certificate names, 171
certificates, 169-171
DNS records, 171-172
firewall ports, 169
logs, 172-173
Lync Server Management Shell, 173
routing, 169
services, 173-174
Telnet, 173
Web Conferencing Edge Certificate names, 171
Web Conferencing Edge Server, 136
Edge Server placement, 694-696
Edge Server role discovery, Lync Server 2010 management pack, 354-356
Edge services, 691-692
anonymous access, 692
capacity planning, 694
federation, 692-693
direct federation, 693
PIC (Public IM Connectivity), 693-694
remote access, 692
Edge Virtual Machine Collocation, 649
editing
global external access policy, Edge Server, 160-161
topology
Director pools, 222-223
Edge pools, 140
Mediation Server, 447-448
EnableAssignedConferenceType parameter, 507-508
end-to-end service monitoring, OpsMgr, 320
end-user scenarios, 433
Enterprise Voice, 433
with legacy phone, 434-436
legacy phone for conferencing, 436
legacy phone presence and Click-to-Call, 437
PBX software plug-ins, 437
endpoints, 427-428
configuring site locations, 476-477
creating location policies, 478-480
location information database, 759-760
location policies, 758-759
Mediation Server, 445
SIP trunking, 760
validating addresses, 478
Enterprise CAL Suite, 21
Enterprise Edition, 92
configuring, Front End role, 118-120
installing
configuring simple URLs, 111-112
Front End role, 113-118
publishing topology, 113-114
Topology Builder, 107-111
Microsoft Lync Server, 19-20
versus Standard Edition, Directors, 217-218
Enterprise Voice, 12, 58-59, 443
benefits of, 71
anonymous agents, 75
CAC (Call Admission Control), 74
caller ID controls, 75
dedicated A/V conferencing role, 72
DiffServ, 74
E911, 74-75
malicious call trace, 75
media bypass, 72
media gateway certification, 76
Meditation Server role collocation, 71-72
On-Net and Off-Net voice routing, 75-76
site survivability, 73-74
Call Admission Control, 470, 752-753
associate bandwidth policy profile, 471
bandwidth estimates, 753-754
bandwidth policy profiles, 470-471
enabling Edge Server features, 474
network intersite policies, 474
network region link, 472-473
network region routes, 473
call forwarding, 59-60
delegation, 60-61
devices
analog devices, 761-762
handsets and headsets, 762
dial plans, 733-734
assigning URIs, 734
DID (Direct Inward Dialing), 734-735
internal extensions only, 735-736
overview, 744-745
PSTN usages, 741
routes, 741-743
site prefixes, 736-739
trunks, 742-744
end-user scenarios, 433
with legacy phone, 434-436
configuring site locations, 476-477
creating location policies, 478-480
location information database, 759-760
location policies, 758-759
SIP trunking, 760
validating addresses, 478
managing users, 462-464
Bypass IDs, 755-756
enabling, 757-758
site configuration, 475
Mediation Server, 444
network configuration, 468, 751-753
network regions, 468
network sites, 468-469
network subnets, 470
new features, 30
branch office and data center resiliency, 30
CAC (Call Admission Control), 32-33
Call Translation rules, 35
E911, 33-34
Mediation Server and gateway topologies, 34
Mediation Server bypass, 34
Planning Tool, 763
private lines, 61
publishing changes, 461-462
remote survivability, 480
adding survivable branch appliances to Active Directory, 481-482
defining branch sites, 480
defining survivable branch appliances and servers, 480-481
deploying survivable branch appliances, 482-483
deploying survivable branch servers, 483
moving branch users to new pools, 483
Response Groups, 61, 483-484, 762-763
agent groups, 484-485
queues, 485-487
workflows, 487-489
SIP trunking, 62
team call, 60
unassigned numbers, 464, 466-467
announcement files, 467-468
voice resilience, 746
branch site survivability, 748-751
datacenter survivability, 746-748
dial plans, 452-453
export and importing voice configuration, 459-460
normalization rules, 453-454
PSTN usages, 457
routes, 455-456
test cases, 460-461
translation rules, 459
trunk configuration, 457-458
voice policies, 454-455, 740-741
Error Condition components, UCMA, 570-571
event logs, SQL 2008 R2, 279-282
event monitoring rules, OpsMgr, 319
Exchange 2010 Outlook Web Application (OWA), 552-553
Exchange Server 2010
call answering rules, 526-527
auto attendant, 527
UM (unified messaging), 521. See also UM (unified messaging)
auto attendant objects, 531-532
components, 527-531
mailbox policy objects, 531
Outlook Play on Phone, 525-526
Outlook Voice Access, 524-525
Outlook voicemail preview, 526
port assignments, 539
protocols, 538-539
single inbox, 523-524
supported IP/VoIP hardware, 537-538
telephony integration, 522-523
Unified Messaging server objects, 533-534
users, 534
UM Web Services, 534-535
audio codecs and voice message sizes, 535-536
operating system requirements, 536-537
Export-CsConfiguration cmdlet, 366
Export-CsLisConfiguration cmdlet, 366
exporting
contact lists to XML files, 392
topology, Edge Server, 142-143
voice configurations, 459-460
Extensible Markup Language. See XML
Extensible Messaging and Presence Protocol. See XMPP
extensible presence, 52
external access, Directors, 216
External Access Policy
configuring, 125-126
creating new, 161-162
managing, 162
external phones, testing (UM servers), 551
external web conferencing features, Edge Server, 166-168
F
failover clustering, virtualization, 642
Failure Distribution Report, 192
fax receiving, UM (unified messaging), Exchange Server 2010, 524
Access Edge role, 135
Edge services, 692-693
direct federation, 693
managing, in Edge Servers, 162-164
PIC (Public IM Connectivity), 63-64
firewall configuration, Edge Server, 696-697
back-to-back firewalls, 697
no perimeter network, 699
publicly routable perimeter networks, 700-701
straddling internal firewalls, 699-700
three-legged firewalls, 698
firewall ports, troubleshooting, Edge Server, 169
firewall rules, Edge Server
Access Edge Server, 702
A/V Edge Server, 702-703
internal edge interface, 703-704
Web Conferencing Edge Server, 702
firewalls
back-to-back firewalls, Edge Server, 697
NAT (Network Address Translation), and Lync Server, 288-289
network-based firewalls, 288
network layer firewalls, 287-288
no perimeter network, Edge Server, 699
operating system firewalls, 290
configuring Windows Server 2008 Firewall, 290-294
ports, 289-290
publicly routable perimeter networks, Edge Server, 700-701
reverse proxies, 294
ISA 2006 SPI, configuring, 294-304
securing, OpsMgr, 336-337
service accounts, 308
configuring with least privilege, 309-310
managed service accounts, 310
straddling internal firewalls, Edge Server, 699-700
three-legged firewalls, Edge Server, 698
flexible conference IDs, dial-in conferencing, 57-58
Forefront Threat Management Gateway 2010 installation, 151-152
forests, Active Directory, 88-89
preparing, 243-244
fragmentation, SQL 2008 R2, monitoring and reducing, 272-273
front-end hosts and VMs, 647
Front End role, 85
Active Directory preparation, 86-88
administration groups, 90-91
forests, 88-89
configuring, Enterprise Edition, 118-120
Enterprise Edition, 113-118
Standard Edition, 101-106
Front End Server, migration to Lync Server 2010, 414-415
automatic client upgrade, 417
decommission process, 418-419
migration process, 415-416
functionality, OpsMgr, 318-320
G
gateway servers
capacity limits, 333
OpsMgr, 323
gateway topologies, Mediation Server, 34
gateways, voice routing, 452
geographic-based configuration groups, deploying, 331-332
Get-CSPublicProvider cmdlet, 166
get-CsService—MonitoringServer cmdlet, 187
Get-CsUser, 127-130
Get-GsAdUser, 127-131
Get-Help, LSMS (Lync Server Management Shell), 384-385
Getting Started Wizard, 152-153
global external access policy, editing, 160-161
global hotkeys, 617
goals, identifying goals to implement, 662
business unit or departmental goals, 663-665
high-level business goals, 662-663
groups, managing, 605
Microsoft Communicator, 583-584
guest placement, sample topology considerations, 649
H
Handsets, USB handsets (UC endpoints), 631
handsets and headsets, 762
hardware
planning infrastructure, 665-666
tuning for Communicator client, 595
hardware load balancer, high availability (Edge Server), 705-706
hardware load balancer configuration (Edge Server), 706-708
Hardware Load Balancing. See HLB
hardware requirements
Director role, installing, 219
Edge Server, 138-139
Mediation Server, installing, 446
OpsMgr, 329
reverse proxy, 150
headsets, UC endpoints, 629-630
health explorer, OpsMgr, 319-320
high availability
Director role, 230-231
Edge Server, 705
configuring, 148-149
DNS load balancing, 708-709
hardware load balancer, 705-706
hardware load balancer configuration, 706-708
virtualization, 642
high-level business goals, 662-663
history of UC (Unified Communications), 68
LANS and packet-switched networks, 68-69
VoIP (Voice over IP), 69
HLB (Hardware Load Balancing), 15
holiday sets, 491-492
host models, Edge Server, 715-717
host server configuration, virtualization, 652-653
disk requirements, 654
memory requirements, 653
networking requirements, 654
operating system requirements, 655
processor requirements, 653
software recommendations, 655
hot desking, 77-78
hunt group objects, UM (unified messaging), Exchange Server 2010, 530-531
hunt group workflows, 489
hunt groups, 540
creating, 546-547
hybrid PBX, 425
hypervisor types, virtualization, 638-639
I
ICE (Interactive Connectivity Establishment), 700
icons, Network Connectivity icon, 609
identifying
goals to implement, high-level business goals, 662-663
internal non-voice deployment, business goals and objectives to implement, 662
identity, LSMS (Lync Server Management Shell), 384
IETF (Internet Engineering Task Force), 16
IIS management pack, 317
IIS virtual directors, authentication and certification, configuring, 302-303
IM (Instant Messaging), 15, 54-55
archiving conversations, 607-608
features, 606
Microsoft Communicator, 584-585
archiving conversations, 585
planning for, 672
internal users, 672-673
remote users, 673-675
implementing
primary and secondary Lync Server deployments in two data centers, 31
single Lync Server split across two data centers, 30-31
importing
contact lists from XML files, 392
Lync Server 2010 management pack, 353-354
management packs, in OpsMgr, 341-343
voice configurations, 459-460
in-call quality feedback, 76
inboxes, UM (unified messaging), Exchange Server 2010, 523-524
infrastructure
planning for
certificates, 668-669
hardware and software, 665-666
network infrastructure requirements, 666-667
Active Directory dependencies, 667
virtualization, 658-659
installing
Archiving Server role, 197, 200-203
Topology Builder, 197-200
certificate services, PKI (public key infrastructure), 250-253
clients, 600-602
assigning certificates, 226
creating certificates, 224-226
hardware requirements, 219
installing local configuration stores, 223
installing server roles, 221
Lync Server Components, 224
operating system requirements, 220
server roles and features, 220-221
software requirements, 220
Start Services, 226
updating and verifying configuration store, 224
DNS (Domain Name System), on Windows Server 2008 R2, 246-248
Edge component monitoring certificates, 346
agents on Lync Edge servers, 350-351
certificate templates, 346-347
configuring agents to use certificates, 351-352
requestion certificates from root CA servers, 349-350
root CA server certificates, 347-348
Edge Server
assigning certificates, 145
creating certificates, 143-145
exporting topology, 142-143
local configuration store, 143
Lync Server components, 143
start services, 145
Enterprise Edition
configuring simple URLs, 111-112
Front End role, 113-118
publishing topology, 113-114
Topology Builder, 107-111
local configuration store, 223
Lync Server 2010 management pack, 352-353
Lync Server Topology Builder, 92-93
Mediation Server, 446
certificates, assigning, 451
certificates, creating, 450-451
editing topology, 447-448
hardware requirements, 446
local configuration store, 449
Lync Server components, 450
Mediation Server pool, 447
operating system requirements, 447
publishing topology, 448-449
software requirements, 447
starting services, 451-452
updating and verifying configuration store, 449-450
Microsoft Communicator, 576-579
certificates, 579
Microsoft SQL Server 2008 Reporting Services, 178-179
Monitoring Server roles, 178, 182-184
OCS (Office Communications Server), 410-411
OpsMgr, 338-339
deploying OpsMgr agents, 343-344
importing management packs, 341-343
prerequisite checker, 339-341
SCOM dip stick health checks, 345-346
reverse proxy, 149-150
Forefront Threat Management Gateway 2010 installation, 151-152
hardware requirements, 150
operating system requirements, 150-151
server roles and features, 151
software requirements, 151
SQL 2008 R2, 263-266
Standard Edition, 93-94
Front End role, 101-106
publishing topology, 100-101
Topology Builder, 94-99
UCMA, 564-565
UM (unified messaging), 539-540
prerequisites, 540
telephony prerequisites, 540-541
Unified Messaging role, 541
Instant Messaging. See IM
integrated manageability, response groups, 37
integrated Mediation Server, 37-38
integrating
clients
with Office, 617
with Outlook, 615-617
Direct SIP, 428-429
dual forking, 431-432
with Exchange, 22
media gateways, 429-430
Microsoft Communicator
with Office, 594
with Outlook, 593-594
with Office, 22
with Office and Windows 7, clients, 43
OpsMgr non-Windows devices, 327-328
Remote Call Control, 430-431
with SharePoint, 22
SharePoint, 554
presence, 555
simplifying tasks, 554-555
skills search, 555-556
SIP provider trunking, 432-433
Interactive Connectivity Establishment (ICE), 700
Interactive Voice Response, 560. See also IVR
interactive workflows, 490
Internal Edge, certificates, 718
internal edge interface, firewall rules, 703-704
internal endpoint sign-in process, Directors, 214-215
internal extensions, dial plans, 735-736
internal non-voice deployment, 661-662
identifying, business goals and objectives to implement, 662
identifying goals to implement, business unit or departmental goals, 663-665
internal phones, testing (UM servers), 550-551
internal pools, configuring (Edge Server migration to Lync Server 2010), 412-413
internal users, planning for IM, 672-673
Internet Engineering Task Force (IETF), 16
interruption management, presence, 50-51
IP PBX, 424
IP Phone Inventory Report, 192
IP/PBX, 537
ISA 2006 SPI, configuring, 294-304
authentication and certification on IIS virtual directories, 302-303
DNS records in external DNS, creating, 303
SSL certificates, 295-299
verifying access, 304
web Farm FQDN, 295
web publishing rules, 298-302
Issuing CA, 249
IVR (Interactive Voice Response), 15, 560
J–K
join experience, collaboration, 79
joining
meetings, as guests (Silverlight), 620-621
from PBX, collaboration, 79-80
web conferencing, Microsoft Communicator, 589-591
KeepCRLsUpToDateForPeers, 147
key bit length, 170
L
languages
dial-in conferencing, 58
support, collaboration, 79
LANS, 68-69
launching Control Panel, 120
LCS (Live Communications Server), 407
legacy phone
Click-to-Call, end-user scenarios, 437
for conferencing, end-user scenarios, 436
Enterprise Voice, end-user scenarios, 434-436
Presence, end-user scenarios, 437
licensing, 20-21
LIS (Location Information Server), 33
listening for additional public names, 159
listening ports, 229
Live Communication Server (LCS), 407
Live Communications Server 2003, 2
Live Communications Server 2005, 2
Live Migration, 642
load balancers, publishing, 155-156
load balancing
reverse proxy, Edge Server, 725
load-balancer drain, Director role, 232
lobby
collaboration, 78
dial-in conferencing, 58
local configuration store
installing, 223
Edge Server, 143
Mediation Server, installing, 449
location, presence, 53
location information database, Enhanced 911, 759-760
Location Information Server. See LIS
location policies, Enhanced 911, 478-480, 758-759
Location Report, 192
locking PINs, dial-in conferencing, 515
logs, troubleshooting, 398
Edge Server, 172-173
LSCP (Lync Server Control Panel), 378-380, 561-563
LSMS (Lync Server Management Shell), 26, 380
basics of, 382-383
benefits of, 380-382
Edge Server, troubleshooting, 173
Get-Help, 384-385
identity, 384
quotation marks, 384
Tab key, 384
troubleshooting, 398
Lync 2010, 678
Lync 2010 Attendee, 678
Lync 2010 Mobile, 678
Lync 2010 Phone Edition, 678
Lync Attendee, web conferencing, 55-56
Lync Edge server, agents (installing), 350-351
Lync Phone Edition, QoS (Quality of Service), 396
Lync Server. See Microsoft Lync Server
Lync Server 2010 Attendant, 678
Lync Server 2010 management pack, 316-317
Edge Server role discovery, 354-356
importing, 353-354
installing, 352-353
synthetic transactions, 356-359
verifying central discovery scripts, 354-355
Lync Server 2010 Planning Tool, 763
Lync Server components
Mediation Server, installing, 450
Lync Server Control Panel (LCSP), 26, 203, 561-563
Lync Server databases
backing up, 362-363
RTC databases, 363-365
restoring, 370-371
Lync Server Deployment Wizard, 87
Lync Server lobby feature, 58
Lync Server Logging Tool, troubleshooting, 400-403
Lync Server Management Shell. See LSMS
Lync Server role-based access control features, 26
Lync Server servers
backing up, 366-368
restoring, 374
Lync Server services, managing, 232
Lync Server Topology Builder, installing, 92-93. See also Topology Builder
Lync Web App, 678
web conferencing, 56
M
mailbox policy objects, UM (unified messaging), Exchange Server 2010, 531
mailboxes, UM (unified messaging), 547-548
main window shortcuts, 618
Maintenance Plan Wizard, 275
maintenance plans, creating for SQL 2008 R2, 274-277
malicious call trace, 75
managed service accounts, 310
management, planning for, 683-684
management agents, OpsMgr, 323
management and administration benefits
administration tools, 80-81
central management store, 80
RBAC (Role Based Access Control), 81
virtualization support, 81
Management Data Warehouse, SQL 2008 R2, 285-286
management groups, OpsMgr, 325
management packs
importing, in OpsMgr, 341-343
OpsMgr, 318-319
third-party management packs, OpsMgr, 328
management servers
capacity limits, 333
OpsMgr, 323
Management Shell, workflows (Response Groups), 493-495
database import/export, 391-393
server draining, 391
management tools, Lync Server role-based access control features, 26
manager improvements, clients, 44
managing
A/V Edge configuration, 148
communications, 70-71
contacts, Microsoft Communicator, 582-583
external access policies, 162
federation, in Edge Servers, 162-164
groups, Microsoft Communicator, 583-584
Lync Server services, 232
with OpsMgr, 326
public IM providers, in Edge Servers, 164-166
SQL 2008 R2, 271-272
checking and repairing database integrity, 272
creating maintenance plans, 274-277
fragmentation, 272-273
shrinking data files, 273-274
users, Enterprise Voice, 462-464
MarkSourceVerifiableOnOutgoingMessages, 148
mayContain, Active Directory classes, 242-243
“Me” area, 42
Mean Opinion Score (MOS), 15
media, 427-428
Media Bypass, 474, 476, 754-755
Bypass IDs, 755-756
enabling, 757-758
enabling Edge Server features, 475
Enterprise Voice, 72
Mediation Server, 444
PBX (Private Branch Exchanges), 438
site configuration, 475
media gateway certification, Enterprise Voice, 76
media gateways, integration, 429-430
Media Quality Diagnostics, Monitoring Server role, 190-193
Media Quality Summary Report, 192
Mediation Server, 443-444
bypassing, 34
Call Admission Control, 444-445
Enhanced 911, 445
Enterprise Voice, 444
gateway topologies, 34
installing, 446
certificates, assigning, 451
certificates, creating, 450-451
editing topology, 447-448
hardware requirements, 446
local configuration store, 449
Lync Server components, 450
Mediation Server pool, 447
operating system requirements, 447
publishing topology, 448-449
software requirements, 447
starting services, 451-452
updating and verifying configuration store, 449-450
integrated, 37-38
Media Bypass, 444
remote survivability, 445
Response Groups, 445-446
Mediation Server pool, creating, 447
Mediation Server role, collocation, 71-72
Meditation Server, 29
medium-sized businesses, virtualization (topologies), 651-652
meeting configuration, dial-in conferencing, 507
EnableAssignedConferenceType parameter, 507-508
meeting content control, 79
meeting join experiences, improved, 43
meetings
adding web conferencing, 612-614
joining, as guests (Silverlight), 620-621
web conferencing, sharing information in meetings, 614
memory requirements
host server configuration, virtualization, 653
virtual machine server configuration, 655
Messenger 8, 579
methods, APIs (application programming interfaces), 561
Microsoft Communicator, 575-576
audio calls, 586-587
contacts, managing, 582-583
features of, 580
groups, managing, 583-584
IM (Instant Messaging), 584-585
archiving conversations, 585
installing, 576-579
certificates, 579
integration
with Office, 594
with Outlook, 593-594
navigating, 580-581
configuring basic options, 581-582
troubleshooting, 596-597
tuning hardware for, 595
audio, 596
displays, 595
video calls, 587-588
web conferencing, 588
joining, 589-591
sharing information in meetings, 591-593
Microsoft Exchange, integration with, 22
Microsoft Exchange Server 2000 Instant Messenger Service, 1-2
Microsoft Hyper-V management console, 641
Microsoft Lync Server, 9-11
Enterprise Edition, 19-20
Standard Edition, 17-19
Microsoft Lync Server Monitoring role, Topology Builder, 179-182
Microsoft Office, integration with, 22
Microsoft SQL Server 2008 Reporting Services, installing, 178-179
Microsoft System Center Operations Manager (SCOM), 82
migration
Edge Server to Lync Server 2010, 411
configuring internal pools, 412-413
repointing DNS records, 413-414
Front End Server to Lync Server 2010, 414-415
automatic client upgrade, 417
decommission process, 418-419
migration process, 415-416
overview, 407-408
troubleshooting, 419-420
monitoring, 64-65
benefits, 82
fragmentation, SQL 2008 R2, 272-273
host and VMs, 647-648
OpsMgr. See OpsMgr
SQL 2008 R2, 278
Activity Monitor, 284-285
data collectors, 285-286
dynamic management views, 281-282
event logs, 279-282
Reliability and Performance Monitor, 282-284
WMI (Windows Management Instrumentation), 278-279
Monitoring Server features, 27-28
Monitoring Server reports, deploying, 185-187
Monitoring Server role
best practices, 193-194
Call Reliability Diagnostics, 189-190
configuring, 183-185
deploying Monitoring Server reports, 185-187
QoE (Quality of Experience), 185
Dashboard, 187
Media Quality Diagnostics, 190-193
overview, 177
Per-User Call Diagnostics, 188-189
registration, 187-189
system usage, 187
troubleshooting, 193
monitoringServerIdentity, 186
MOS (Mean Opinion Score), 15
moving branch users to new pools, 483
ms-Exch-UC-Voice-Mail-Settings, 242
msRTCIP-GlobalTopologySetting, 241
msRTCIP-GlobalTopologySettings, 241
msRTCSIP-AcpInfo, 242
msRTCSIP-ConnectionPoint-Generic, 241
msRTCSIP-DeploymentLocator, 242
msRTCSIP-GroupingID, 242
msRTCSIP-OwnerUm, 242
msRTCSIP-PrivateLine, 242
msRTCSIP-TargetUserPolicies, 242
msRTCSIP-TenantId, 241
msRTCSIP-UserPolicies, 241
multiple configuration groups, OpsMgr, 331
muting, 79
N
names, Edge internal certificate names, 170
NAT (Network Address Translation), 15, 700-701
Lync Server and, 288-289
navigating
clients, 601
configuring basic options, 602-603
groups, 605
managing contacts, 604
relationship view, 606
status view, 605
Microsoft Communicator, 580-581
configuring basic options, 581-582
network adapter binding order, Edge Server, 714-715
network adapter configuration, Edge Server, 711-712
Network Address Translation. See NAT
network-based firewalls, 288
network configuration, 468
Enterprise Voice, 751-753
network regions, 468
network sites, 468-469
network subnets, 470
virtual machine server configuration, 657-658
Network Connectivity icon, 609
network dependencies, 260
defining network sites, 262
DHCP, 261
segregating traffic, 262
switch configurations, 262
network infrastructure requirements, planning for, 666-667
network intersite policies, Call Admission Control, 474
network layer firewalls, 287-288
Network Load Balancing. See NLB
network region links, Call Admission Control, 472-473
network region routes, Call Admission Control, 473
network regions, 468
network sites, 468-469
defining network sites, 262
network subnets, 470
networking configuration, software requirements (Edge Server), 140
networking requirements, host server configuration (virtualization), 654
new features
archiving server features, 28
call management features, 35
Announcement Application, 37
call parking, 35-36
response groups, 36-37
Central Management Store, 27
clients, 42
client appearance, 42
conferencing attendant and scheduling, 44
enhanced contacts, 42
improved meeting join experience, 43
improved phone experience, 44-45
integration with Office and Windows 7, 43
manager/admin improvements, 44
“Me” area, 42
privacy relationships, 43
PSTN dial-in conferencing, 44
video, 44
whiteboarding and application sharing, 43
application-sharing features, 40
dial-in conferencing features, 39-40
web conferencing and A/V conferencing, 38-39
enterprise voice, 30
branch office and data center resiliency, 30
CAC (Call Admission Control), 32-33
Call Translation rules, 35
E911, 33-34
Mediation Server and gateway topologies, 34
Mediation Server bypass, 34
Lync Server Management Shell, 26
Lync Server role-based access control features, 26
Monitoring Server features, 27-28
OpsMgr, 317-318
Presence
display message waiting indicator, 38
display photos of contacts, 38
privacy controls, 38
server draining, 27
web-based management tools, 26
NLB (Network Load Balancing), 15
no perimeter network, Edge Server, 699
nondomain members, monitoring considerations (OpsMgr), 334-335
non-Windows devices, OpsMgr (integrating), 327-328
normalization rules
dial-in conferencing, 500-501
site prefixes, 737-739
O
objectives, identifying objectives to implement, 662
objects, APIs (application programming interfaces), 561
OCS (Office Communications Server), 3-4, 407-409
installing, 410-411
Office, integrating, 43
with clients, 617
with Microsoft Communicator, 594
Office Communications Server 2007, 2-3
Online Meeting Add-in for Lync 2010, 678
On-Net and Off-Net voice routing, 75-76
operating system firewalls, 290
configuring, Windows Server 200 Firewall for Lync Server, 290-294
operating system requirements
Director role, 220
Edge Server, 139
host server configuration, virtualization, 655
Mediation Server, installing, 447
reverse proxy, 150-151
UM Web Services, 536-537
virtual machine server configuration, 658
operating system support, 41
operational data, processing with OpsMgr, 321
Operations Console, OpsMgr, 323
deploying agents, 343-344
operations database
capacity limits, 333
OpsMgr, 323
Operations Manager health reports, 346
OpsMgr, 318
Active Directory integration, 327
backup considerations, 330
capacity limits, defining, 333
communication ports, 336-337
components, 323-324
deploying, political or security-based configuration groups, 332
deploying geographic-based configuration groups, 331-332
deployment scenarios, 330-331
functionality, 318-320
generating alerts and responses, 321-322
hardware requirements, 329
installing, 338-339
deploying OpsMgr agents, 343-344
importing management packs, 341-343
prerequisite checker, 339-341
SCOM dip stick health checks, 345-346
integrating non-Windows devices, 327-328
Lync Server 2010 management pack, 316-317
management groups, 325
managing and monitoring with, 326
monitoring nondomain member considerations, 334-335
multiple configuration groups, 331
new features, 317-318
overview, 315-316
performance monitoring, 326-327
processing operational data, 321
reporting from, 326
role of agents, 325
securing, 335
agents, 335
firewalls, 336-337
outlining service account security, 337
sizing database, 332-333
software requirements, 329-330
storing captured data, 324-325
system redundancy, 334
third-party management packs, 328
Option 42, 261
Option 43, 261
Option 120, 261
OutgoingTLSCountForFederatedPartners, 148
outlining service account security, 337
Outlook
integrating with clients, 615-617
integration, with Microsoft Communicator, 593-594
Outlook Play on Phone, 525-526
Outlook Voice Access, UM (unified messaging), Exchange Server 2010, 524-525
Outlook voicemail preview, 526
overriding web services FQDN overrides, Director role, 228-229
OWA (Outlook Web Application), 552-553
P
packet filtering, 287-288
packet-switched networks, 68-69
panoramic mode, 71
PBX (Private Branch Exchanges), 9, 12-13, 16, 424-425, 540
analog devices, 440
caller ID controls, 439
hybrid PBX, 425
IP PBX, 424
joining from, 79-80
media bypass, 438
Presence, 13
routing, 438-439
SBA (Survivable Branch Appliance), 439-440
software plug-ins, end-user scenarios, 437
Peer-to-Peer Activity Reliability Report, 192
Peer-to-Peer Activity Summary Report, 192
performance monitoring, OpsMgr, 319, 326-327
permissions, dial-in conferencing, 57
Per-User Call Diagnostics, 188-189
PIC (Public IM Connectivity), 11, 693-694
Access Edge role, 135-136
federation, 63-64
PIN policies, dial-in conferencing, 505-507
PINs (Personal Identification Number), 15
dial-in conferencing, 512-513
locking, 515
setting, 514-515
unlocking, 515-516
viewing, 514
PKI (public key infrastructure), 249
certificate types, 253-257
certificates, 249-250
installing certificate services, 250-253
Lync Server certificates, 257-261
roles, 249
placement
Directors, 216-217
of Edge Server, 694-696
reverse proxy, Edge Server, 724
Plain Old Telephone Service. See POTS
planning
for archiving, 678-679
requirements, 679-680
topology, 680-681
for clients and devices, 677-678
for conferencing, 675
defining requirements, 670-676
topology, 676-677
for IM, 672
internal users, 672-673
remote users, 673-675
for management, 683-684
for virtualization, 681-683
Planning Tool, Enterprise Voice, 763
plans, documenting, 685-686
Plantronics Blackwire 420, 629
Play on Phone, Outlook, 525-526
plug-ins, PBX software plug-ins, end-user scenarios, 437
points of presence, multiple, 52
Policy CA, 249
political based configuration groups, OpsMgr (deploying), 332
polls, web conferencing, 55
pools
adding Directors to, 231
Directors, 216
publishing, with multiple servers, 156-158
pop-up blocker, disabling (Safari), 589
port assignments, UM (unified messaging), 539
ports, firewalls, 289-290
postinstall configuration, UM (unified messaging), 542
associating subscriber access numbers, 543
creating UM dial plans, 542-543
creating UM IP gateway, 543-544
POTS (Plain Old Telephone Service), 15
configuration tasks, Archiving Server role, 207-208
pre-authentication, reverse proxy (Edge Server), 725-726
pre-call quality feedback, 76
prerequisite checker, installing OpsMgr, 339-341
prerequisites
dial-in conferencing, 499
installing Archiving Server front End role, 201-202
installing UM (unified messaging), 540
application integration, 52-53
automated status updates, 51
enhanced presence, 48
extensible presence, 52
interruption management, 50-51
legacy phone, end-user scenarios, 437
location, 53
multiple points of, 52
new features
display message waiting indicator, 38
display photos of contacts, 38
privacy controls, 38
privacy relationships, 49-50
SharePoint, integration, 555
states, 48
presence enhancement, 71
presentation, web conferencing, 55
privacy controls, Presence, 38
privacy enhancements, 71
clients, 43
presence, 49-50
Private Branch Exchanges. See PBX (Private Branch Exchanges)
private keys, 170
private lines
client-side benefits, 76-77
Enterprise Voice, 61
managing users, 462-464
processing operational data, OpsMgr, 321
processor requirements
host server configuration, virtualization, 653
virtual machine server configuration, virtualization, 655
programs, sharing (Silverlight), 623
proxy/reverse proxy servers, 288
PSTN (Public Switched Telephone Network), 15, 424
PSTN Conference Summary Report, 192
PSTN dial-in conferencing, 44, 58
PSTN usages
dial plans, 741
Public IM Connectivity (PIC), 11
public IM providers, managing, in Edge Servers, 164-166
publicly routable perimeter networks, Edge Server, 700-701
published ports, 229
publishing
changes, Enterprise Voice, 461-462
load balancers, 155-156
pools, with multiple servers, 156-158
single server pools, 155-156
topology
Director pools, 222-223
Edge pools, 142
Enterprise Edition, 113-114
Mediation Server, 448-449
Standard Edition, 100-101
Q
QoE (Quality of Experience), 16
Monitoring Server role, configuring, 185
QoS (Quality of Service), 16, 393
client configuration, 394-396
creating QoS policies, 394-395
Lync Phone Edition, 396
Windows XP QoS, 395-396
creating policies, 394-395
server configuration, 393-394
quotation marks, LSMS (Lync Server Management Shell), 384
R
RBAC (Role Based Access Control), 16, 81, 377, 385
creating new roles, 386-387
default roles, 385-386
RBAC (Role Based Access Control) groups, forest preparation, 91
RCC (Remote Call Control), 16
readOnlyGroupName, 186
Real-Time Facsimile Transport (T.38), 539
Real Time Protocol. See RTP
Real-Time Transport Protocol (RTP), 427, 538
redirecting SSL bridging, 158
reducing fragmentation, SQL 2008 R2, 272-273
region links, 752
region routes, 752
regions, 751
dial-in conferencing, 501
relationship view, clients, 606
Reliability and Performance Monitor, SQL 2008 R2, 282-284
remote access, 62-63
Access Edge role, 134-135
Edge services, 692
Remote Call Control, 430-431. See also RCC
remote survivability, 480
adding survivable branch appliances to Active Directory, 481-482
defining branch sites, 480
defining survivable branch appliances and servers, 480-481
deploying survivable branch appliances, 482-483
deploying survivable branch servers, 483
Mediation Server, 445
moving branch users to new pools, 483
remote users, planning for IM, 673-675
repointing DNS records, Edge Server migration to Lync Server 2010, 413-414
reporting database, OpsMgr, 323
reports, Monitoring Server role, 192-193
reportServerSQLInstance, 186
requesting SSL certificates, 295-299
requirements
conferencing, 670-676
planning for, archiving, 679-680
Response Group Service, Office Communications Server 2007 R2, 4
Response Group Service Usage Report, 192
Response Groups, 36-37, 483-484, 762-763
agent groups, 484-485
Enterprise Voice, 61
Mediation Server, 445-446
queues, 485-487
workflows, 487-489
audio files, 492-493
business hour collections, 490-491
holiday sets, 491-492
hunt group workflows, 489
interactive workflows, 490
Management Shell, 493-495
responses, OpsMgr, 321-322
restoring, 369-370
central management store, 372-373
Lync Server databases, 370-371
Lync Server servers, 374
reverse number lookups (RNL), 35
reverse proxy, 294
certificates, 719
configuring
Getting Started Wizard, 152-153
installing certificates, 153-154
listening for additional public names, 159
publishing pools with multiple servers, 156-158
publishing single serve pools or load balancers, 155-156
redirecting SSL briding, 158
test and apply rules, 159-160
web listeners, 154-155
Director role, configuring, 230
Edge Server, 137-138, 149, 721-722
load balancing, 725
placement, 724
pre-authentication, 725-726
SSL bridging, 723-724
SSL offloading, 723
SSL pass through, 722
installing, 149-150
Forefront Threat Management Gateway 2010 installation, 151-152
hardware requirements, 150
operating system requirements, 150-151
server roles and features, 151
software requirements, 151
ISA 2006 SPI, configuring, 294-304
sample topology considerations, 649-650
TMG, configuring, 304-308
rich presence, 3
rich reporting, 27-28
RNL (reverse number lookups), 35
ROI (return on investment), 177
Role Based Access Control. See RBAC
roles
creating in RBAC, 386-387
PKI (public key infrastructure), 249
Root CA, 249
Root CA server certificates, 347-350
root management server, OpsMgr, 323
route resilience, 741-743
routes
dial plans, 741-743
routing
PBX (Private Branch Exchanges), 438-439
troubleshooting, Edge Server, 169
RTAudio codec, 427
RTC databases, backing up, 363-365
RTCComponentUniversalServices, 90, 245
RTCHSUniversalServices, 90, 245
RTCProxyUniversalServices, 90, 245
RTCUniversalGlobalReadOnlyGroup, 91, 245
RTCUniversalGlobalWriteGroup, 90, 245
RTCUniversalReadOnlyAdmins, 90, 245
RTCUniversalServerAdmins, 90, 245
RTCUniversalServerReadOnlyGroup, 91, 245
RTCUniversalUserAdmins, 90, 245
RTCUniversalUserReadOnlyGroup, 91, 245
RTP (Real Time Protocol), 16, 427, 538
rules, testing and applying, 159-160
S
Safari, pop-up blocker (disabling), 589
sample scenarios, Edge Server
scaled single site, 730-732
single Edge Server, 726-728
SAN (Subject Alternate Name) certificates, 253
SBA (Survivable Branch Appliance), 16, 40-41, 73
PBX (Private Branch Exchanges), 439-440
scaled single site, Edge Server, sample scenarios, 730-729
scheduling clients, 44
schema extensions, Active Directory, 240-243
Schema Master role, 241
SCOM (Microsoft System Center Operations Manager), 82, 279
SCOM dip stick health checks, OpsMgr, 345-346
scopes, Topology Builder, 389-390
searchable transcripts, 28
Secure Real-Time Transport Protocol (SRTP), 427
securing OpsMgr, 335
agents, 335
firewalls, 336-337
outlining service account security, 337
security-based configuration groups, OpsMgr, deploying, 332
security groups (2010), Active Directory, 244-246
segregating traffic, network dependencies, 262
send/receive buffers, 658
server configuration, QoS (Quality of Service), 393-394
server features, archiving, 28
server licensing, 20-21
Server Performance Report, 192
server roles, installing, in Director role, 221
servers, defining survivable branch servers, 480-481
server-side APIs, UCMA, 560
service account security, outlining, 337
service accounts, 308
configuring, with least privilege, 309-310
managed service accounts, 310
Service Level Agreements (SLAs), 317
services
Edge Server, troubleshooting, 173-174
Mediation Server, starting, 451-452
troubleshooting, 400
Session Initiation Protocol (SIP), 12, 538
Session Traversal Utilities for NAT (STUN), 700
Set-CSAccessEdgeConfiguration, 147-148
SharePoint
integration, 554
presence, 555
simplifying tasks, 554-555
skills search, 555-556
integration with, 22
sharing
information in meetings
Microsoft Communicator, 591-593
web conferencing, 614
programs, Silverlight, 623
shortcuts
conversion window shortcuts, 618
global hotkeys, 617
main window shortcuts, 618
shrinking data files, SQL 2008 R2, 273-274
signaling, 426
Silverlight, 618-619
access options, 620-621
effective uses of, 623-624
functions, 620-623
SIMPLE (SIP for Instant Messaging and Presence Leveraging Extensions), 16
simplifying tasks, SharePoint, 554-555
single Edge Server, 726-728
single server pools, publishing, 155-156
single subject alternative name certificates, 720-721
SIP (Session Initiation Protocol), 12, 16, 538
SIP for Instant Messaging and Presence Leveraging Extensions. See SIMPLE
SIP provider trunking, 432-433
SIP trunking
Enhanced 911, 760
Enterprise Voice, 62
Office Communications Server 2007 R24, 4
site configuration, Media Bypass, 475
site link, 752
site policies, Archiving Server role, 205-206
site prefixes
dial plans, 736-739
normalization rules, 737-739
site survivability, Enterprise Voice, 73-74
sites, network configuration, 751
sizing
capacity planning, 669-670
OpsMgr database, 332-333
skills search, SharePoint integration, 555-556
SLAs (Service Level Agreements), 317
small businesses, virtualization (topologies), 650-651
Snooper tool, 401-402
software, planning infrastructure, 665-666
software-powered communication, UC (Unified Communications), 68
software recommendations
host server configuration, virtualization, 655
virtual machine server configuration, 658
software requirements
Director role, 220
Edge Server, 139
networking configuration, 140
Mediation Server, installing, 447
OpsMgr, 329-330
reverse proxy, 151
speakerphones, UC endpoints, 630
SQL 2008 R2
backing up through SQL Server Management Studio, 269-271
backing up through Windows Server 2008, 267-268
installing, 263-266
managing, 271-272
checking and repairing database integrity, 272
creating maintenance plans, 274-277
fragmentation, 272-273
shrinking data files, 273-274
monitoring, 278
Activity Monitor, 284-285
data collectors, 285-286
dynamic management views, 281-282
event logs, 279-282
Reliability and Performance Monitor, 282-284
WMI (Windows Management Instrumentation), 278-279
SQL Server Log File Viewer, 280-281
SQL Server Management Studio, backing up SQL through, 269-271
SQLServer 2008 R2 Management Studio, shrinking data files, 273-274
SRTP (Secure Real-Time Transport Protocol), 427
SRV records, Director role, configuring, 227-228
SSL bridging
redirecting, 158
reverse proxy, Edge Server, 723-724
SSL certificates, configuring, 295-299
SSL offloading, reverse proxy (Edge Server), 723
SSL pass through, reverse proxy (Edge Server), 722
standalone IP phones, UC endpoints, 628
Standard Edition, 92
versus Enterprise Edition, Directors, 217-218
installing, 93-94
Front End role, 101-106
publishing topology, 100-101
Topology Builder, 94-99
Microsoft Lync Server, 17-19
Start Services, Director role, 226
start services, Edge Server, 145
starting web conferencing, 611
state-based monitors, OpsMgr, 319
states, presence, 48
static routes, adding to Edge Server, 713-714
status view, clients, 605
storedPassword, 186
storedUserName, 186
storing captured data in OpsMgr, 324-325
straddling internal firewalls, 699-700
strong host model, Edge Server, 715-717
STUN (Session Traversal Utilities for NAT), 700
Subject Alternate Name (SAN) certificates, 253
subnets, 751
subscriber access, UM (unified messaging), Exchange Server 2010, 524
support policies for virtualization, 642-644
supported IP/VoIP hardware, UM (unified messaging), 537-538
Survivable Branch Appliance. See SBA
survivable branch appliances
defining, 480-481
deploying, 482-483
survivable branch servers, deploying, 483
switch configurations, network dependencies, 262
synthetic device drivers, virtualization, 657
synthetic transactions
Lync Server 2010 management pack, 356-359
troubleshooting, 398-399
System Center Operations Manager (SCOM), 279
system redundancy, OpsMgr, 334
system usage, Monitoring Server role, 187
T
Tab key, LSMS (Lync Server Management Shell), 384
TCP (Transmission Control Protocol), 16
team call
Enterprise Voice, 60
Office Communications Server 2007 R2, 3
telephony
installing, UM (unified messaging), 540-541
integrating, Exchange Server 2010 UM, 522-523
media, 427-428
PBX (Private Branch Exchanges), 424-425
PSTN (Public Switched Telephone Network), 424
signaling, 426
VoIP (Voice over IP), 426-427
Telnet
Edge Server, troubleshooting, 173
troubleshooting, 399
test cases, voice routing, 460-461
Test-CSRegistration, 399
testing
dial-in conferencing, 510-511
rules, 159-160
UM server connectivity, 550
UM server operations, 549
UM servers
with external phones, 551
with internal phones, 550-551
testing functionality, UM (unified messaging), 548-551
third-party management packs, OpsMgr, 328
Threat Management Gateway, listening for additional public names, 159
three-legged firewalls, Edge Server, 698
time, troubleshooting, 399-400
TMG (Threat Management Gateway), configuring, 304-308
web publishing rules, 304-308
toll bypass, 13-14
Toolbox, UCMA, 567-569
Top Failures Report, 192
topology
Director role, topology status, 231-232
editing
in Director pools, 222-223
Edge pools, 140
Mediation Server, 447-448
exporting, Edge Server, 142-143
planning for, archiving, 680-681
planning for conferencing, 676-677
publishing, 100-101
in Director pools, 222-223
Edge pools, 142
Enterprise Edition, 113-114
Mediation Server, 448-449
virtualization, 644
Enterprise Edition example, 645-648
medium-sized businesses, 651-652
sample topology considerations, 648-650
small businesses, 650-651
Standard Edition example, 644-645
Archiving Server role, installing, 197-200
deployment, 387-389
installing, Enterprise Edition, 107-111
Microsoft Lync Server Monitoring role, 179-182
scopes, 389-390
Standard Edition, installing, 94-99
topology changes, 29-30
AV Conferencing Server roles, 29
Communications Server Sites, 28-29
traffic, segregating, 262
translation rules, voice routing, 452, 459
Transmission Control Protocol. See TCP
Traversal using Relay NAT (TURN), 700
troubleshooting
Archiving Server role, 209-210
backup processes, 374-375
certificates, 396-397
clients, 624-625
DNS records, 397-398
Edge Server, 169
A/V Authentication certificate names, 171
certificates, 169-171
DNS records, 171-172
firewall ports, 169
logs, 172-173
Lync Server Management Shell, 173
routing, 169
services, 173-174
Telnet, 173
Web Conferencing Edge Server certificate, 171
logs, 398
LSMS (Lync Server Management Shell), 398
Lync Server Logging Tool, 400-403
Microsoft Communicator, 596-597
migration, 419-420
Monitoring Server role, 193
services, 400
synthetic transactions, 398-399
Telnet, 399
time, 399-400
trunk configuration, voice routing, 452, 457-458
trunks, dial plans, 742-744
TSQL scripts, backing up RTC databases, 363-365
tuning hardware for Communicator client, 595
audio, 596
displays, 595
TURN (Transversal using Relay NAT), 700
U
UC (Unified Communications), 47
history of, 68
LANS and packet-switched networks, 68-69
VoIP (Voice over IP), 69
overview, 67
software-powered communication, 68
UC endpoints, 627
conferencing devices, 632
headsets, 629-630
speakerphones, 630
standalone IP phones, 628
USB handsets, 631
webcams, 631
UCClient object, 561
UCMA, 560
components, 564-567
Error Condition components, 570-571
Toolbox, 567-569
installing, 564-565
UCMA Workflow, 565-566
UDP (User Datagram Protocol), 17
UIAutomation object, 561
associating UM server with dial plans, 545
auto attendant, creating, 545-546
data storage, 551-552
enabling mailboxes, 547-548
Exchange Server 2010, 521
auto attendant objects, 531-532
components, 527-531
mailbox policy objects, 531
Outlook Play on Phone, 525-526
Outlook Voice Access, 524-525
Outlook voicemail preview, 526
port assignments, 539
protocols, 538-539
single inbox, 523-524
supported IP/VoIP hardware, 537-538
telephony integration, 522-523
Unified Messaging server objects, 533-534
hunt groups, creating, 546-547
installing, 539-540
prerequisites, 540
telephony prerequisites, 540-541
Unified Messaging role, 541
postinstall configuration, 542
associating subscriber access numbers, 543
creating UM dial plans, 542-543
creating UM IP gateway, 543-544
testing functionality, 548-551
UM IP gateway, creating, 543-544
UM IP gateway objects, UM (unified messaging), Exchange Server 2010, 529-530
UM Web Services, 534-535
audio codecs and voice message sizes, 535-536
operating system requirements, 536-537
unassigned numbers, 464, 466-467
announcement files, 467-468
Unified Communications (UC), 47
unified messaging. See UM (unified messaging)
Unified Messaging role, installing, 541
Unified Messaging server objects, Exchange Server 2010, 533-534
unified messaging users, Exchange Server 2010, 534
Uniform Resource Identifier. See URI
unlocking PINs, dial-in conferencing, 515-516
updating configuration stores, 224
Mediation Server, 449-450
URIs (Uniform Resource Identifiers), 16
assigning, 734
URLs, configuring simple URLs, Enterprise Edition, 111-112
USB handsets, UC endpoints, 631
USB headsets, 629-630
UseDefaultRouting, 147
User Activity Report, 192
User Datagram Protocol. See UDP
user policies, Archiving Server role, 205-206
User Registration Report, 179
users
dial-in conferencing
enabling, 511-512
PINs, 512-513
unified messaging users, 534
V
validating addresses, Enhanced 911, 478
vCenter, 642
vendors, virtualization, 640-641
verifying
access, ISA 2006 SPI, 304
central discovery scripts, Lync Server 2010 management pack, 354-355
configuration stores, 224
synthetic transactions, 356-359
video, improvements, 44
video calls, 609-610
Microsoft Communicator, 587-588
viewing
certificates, 258-259
PINs, 514
Virtual Machine Manager, virtualization, 642
virtual machine server configuration, virtualization, 655
disk requirements, 656-657
memory requirements, 655
networking requirements, 657-658
operating system requirements, 658
processor requirements, 655
software recommendations, 658
Virtual Private Network. See VPN
virtualization, 637
advanced features, 641-642
application, 659
benefits of, 639-640
defined, 638
host server configuration, 652-653
disk requirements, 654
memory requirements, 653
networking requirements, 654
operating system requirements, 655
processor requirements, 653
software recommendations, 655
hypervisor types, 638-639
infrastructure, 658-659
Lync support guidelines, 642-644
planning for, 681-683
topologies, 644
Enterprise Edition example, 645-648
medium-sized businesses, 651-652
sample topology considerations, 648-650
small businesses, 650-651
Standard Edition example, 644-645
vendors, 640-641
virtual machine server configuration, 655
disk requirements, 656-657
memory requirements, 655
networking requirements, 657-658
operating system requirements, 658
processor requirements, 655
software recommendations, 658
virtualization support, management and administration benefits, 81
visual conference calls, 79
VLAN ID, 261
vMotion, 642
VMQ (Virtual Machine Queue), 657-658
VMs (virtual machines), Enterprise Edition example, 645-648
voice configurations, exporting and importing, 459-460
voice message sizes, UM Web Services, 535-536
Voice over IP. See VoIP
voice policies, 452, 454-455, 740-741
managing users, 462-464
Voice Policy, configuring, 123-124
voice port planning figures, 745
voice resilience, 746
branch site survivability, 748-751
datacenter survivability, 746-748
dial plans, 452-453
exporting and importing voice configurations, 459-460
normalization rules, 453-454
PSTN usages, 457
routes, 455-456
test cases, 460-461
translation rules, 459
trunk configuration, 457-458
voice policies, 454-455, 740-741
voicemail preview, Outlook, 526
VoIP (Voice over IP), 69, 426-427
toll bypass, 13-14
Volume Licensing, 21
VPN (Virtual Private Network), 17
W
WAN outages, SBA (Survivable Branch Appliance), 40-41
web-based management tools, 26
web conferencing, 55-56, 610-611
adding to meetings, 612-614
benefits of collaboration, 78
Microsoft Communicator, 588
joining, 589-591
sharing information in meetings, 591-593
new features, 38-39
sharing information in meetings, 614
starting, 611
Web Conferencing Edge, certificates, 718
Web Conferencing Edge Server, 136
firewall rules, 702
Web Conferencing Edge Server certificate, names, 171
Web Console, OpsMgr, 323
web farm FQDN, configuring, 295
web listeners, creating, 154-155
web publishing rules
configuring, 298-302
TMG (Threat Management Gateway), 304-308
web services
Directors, 218
response groups, 37
web services FQDN, Director role, 228-229
web services ports, Director role, 229-230
webcams, UC endpoints, 631
WebServicesExternal certificate, 227
WebServicesInternal certificate, 227
whiteboarding, clients, 43
whiteboards, web conferencing, 55, 614-615
wildcard certificates, 171
Edge Server, 721
Windows 7, integration, 43
Windows Operating System management pack, 317
Windows Server 2008, backing up, SQL 2008 R2, 267-268
Windows Server 2008 Firewall, configuring, 290-294
Windows Server 2008 R2, installing and configuring on DNS, 246-248
Windows Server Backup, 267
Windows Server Backup console, 368
Windows XP QoS, 395-396
wizards
Backup Wizard, 271
Certificate Wizard, 225, 257, 450
Deployment Wizard, 240
Discovery Wizard, 343
Getting Started Wizard, 152-153
Lync Server Deployment Wizard, 87
Maintenace Plan Wizard, 275
WMI (Windows Management Instrumentation), 278-279
WMI Provider for Configuration Management, 279
WMI Query Language (WQL), 279
workflows, 483
Response Groups, 487-489
audio files, 492-493
business hour collections, 490-491
holiday sets, 491-492
hunt group workflows, 489
interactive workflows, 490
Management Shell, 493-495
WQL (WMI Query Language), 279
X–Z
X.509 certificates, 346
XML (Extensible Markup Language), 15
XML files, contact lists
exporting, 392
importing, 392
XMPP (Extensible Messaging Presence Protocol), 15
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