End-User Scenarios

This section discusses the different types of PBX integrations from the perspective of an end-user. Organizations can deploy a mix of these scenarios to meet the needs of different users and don’t have to pick just one path. For example, some users might be completely using Enterprise Voice, but others want to retain a legacy phone for use with audio conferencing.

Although users transition to Enterprise Voice, they might configure call-forwarding settings to simultaneously ring their legacy PBX phone. Certainly presenting more options to users makes managing the solution more difficult, but might be necessary. What scenarios are possible is dependent on the integration methods referenced previously.