PBX Software Plugin

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The final end-user scenario is where the PBX vendor uses the Lync Server APIs to develop add-on software for the desktop to integrate with Lync. Examples of this are Cisco’s UC Integration for Lync (CUCI-Lync) and Avaya’s Application Enablement Server (AES) products, which must be installed and managed separately from the Lync client.

Caution

These solutions might seem appealing to some organizations, but the plugins can introduce a layer of complexity in troubleshooting voice issues. The plugins do not give the end user Enterprise Voice functionality and are not much of an advantage over remote call control feature set.

Voice calls and traffic are still done entirely through the existing PBX and not through Lync Server. Instead of the native call controls provided by Lync, users will see a UI developed by the PBX vendor, which might confuse end users.

The main difference with these solutions over Remote Call Control is that the presence and phone control features are client-side as opposed to server-side. Instead of Lync Server integrating with a PBX for presence updates and phone control, the software plugin handles the call control and user presence updates, which means that no CSTA gateway is required.

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