Interruption Management

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Access levels control interruption management because they determine whether a contact can initiate a conversation with the user at a particular time. For example, a contact assigned to the Company access level cannot interrupt with a phone call or IM message when the user’s presence is set to Do Not Disturb, but someone assigned to the Team access level sees the status as Urgent Interruptions Only. This provides a visual cue to the team members that the user doesn’t want to be disturbed, but can be interrupted for a critical issue. When a conversation is initiated, the receiver sees a pop-up notification called the toast in the lower-right corner of her screen.

Tip

Enhanced presence doesn’t only help to suspend toast pop-ups or phone calls. Endpoints have the option to suspend audio sounds when a user’s status is Busy or Do Not Disturb. And as an added bonus, they have the capability to pause Windows Media Player audio when an incoming audio or video call is detected. Although automatically pausing a media player might seem trivial, the value of not having to bring Windows Media Player to the foreground and fumble for a Pause button or Mute button before answering the phone call is significant. This speaks to the seamlessness of Lync Server and the productivity gains it can provide to end users.

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