Software-Powered Communication

As computer-processing power has dramatically increased (compare even a low-end workstation of today to the high-end workstations of less than a decade ago), the communications industry has realized that software-powered communication servers allow for dramatic changes in the way both enterprises and consumers interact with one another.

No matter how you define UC, the desire to reduce the latency in user-to-user communication should be a primary goal of any UC strategy. For example, how many times have you been involved in an email thread that stretched out over days or weeks due to time zones or some other reason that could have been solved with a quick, real-time audio conference call?

Enabling users to communicate in the method that best suits their needs at any particular moment, while relaying their willingness and availability to communicate, goes a long way towards reducing the human latency inherent in attempts at collaboration and communications today.