Chapter 28. Planning for Voice Deployment

The voice services improvements in Lync Server 2010 play a large part in why organizations are looking to migrate more and more users to Microsoft’s Enterprise Voice. This chapter covers how to plan for deploying Enterprise Voice and all the features included for end users. This includes dial plan, normalization rules, voice policies, PSTN usages, routes, and trunk configuration.

This chapter also covers the following topics:

• Different strategies used to provide voice resilience to end users, including features available to users based on the failover scenario.

• The new, advanced Enterprise Voice features such as Call Admission Control, Media Bypass, and Enhanced 911 along with the planning and preparation required before placing each service into production.

• Device considerations for users and analog devices and planning steps for Response Group workflows.

This chapter is a starting point for any organization looking to implement Enterprise Voice services.