The exponential distribution, also called the negative exponential distribution, is used in dealing with queuing problems. The exponential distribution often describes the time required to service a customer. The exponential distribution is a continuous distribution. Its probability function is given by
where
The general shape of the exponential distribution is shown in Figure 2.16. Its expected value and variance can be shown to be
As with any other continuous distribution, probabilities are found by determining the area under the curve. For the normal distribution, we found the area by using a table of probabilities. For the exponential distribution, the probabilities can be found using the exponent key on a calculator with the formula below. The probability that an exponentially distributed time, X, required to serve a customer is less than or equal to time t is given by the formula
The time period used in describing
Arnold’s Muffler Shop installs new mufflers on automobiles and small trucks. The mechanic can install new mufflers at a rate of about three per hour, and this service time is exponentially distributed. What is the probability that the time to install a new muffler will be
Figure 2.17 shows the area under the curve from 0 to 0.5 to be 0.7769. Thus, there is about a 78% chance the time will be no more than 0.5 hour and about a 22% chance that the time will be longer than this. Similarly, we could find the probability that the service time is no more
While Equation 2-17 provides the probability that the time (X) is less than or equal to a particular value t, the probability that the time is greater than a particular value t is found by observing that these two events are complementary. For example, to find the probability that the mechanic at Arnold’s Muffler Shop would take longer than 0.5 hour, we have
Programs 2.5A and 2.5B illustrate how a function in Excel can find exponential probabilities.