xii Certification Study Guide Series: IBM Maximo Asset Management V7.1 The team that wrote this book This book was produced by a team of specialists from around the world working at the International Technical Support Organization ( ITSO), Raleigh Center. Vasfi Gucer is a Project Leader at the International Technical Support Organization, Austin Center. He has been with the ITSO since January 1999. He has more than 12 years of experience in the areas of systems management, networking hardware, and software on mainframe and distributed platforms. He has worked on various IBM Tivoli ® client projects as a Systems Architect in the U. S. He writes extensively and teaches IBM classes worldwide on Tivoli software. Vasfi is also an IBM Certified Senior IT Specialist, PMP and ITIL ® Expert. Alisson Negrisolo de Godoi is a Software Engineer for IBM Brazil Software Laboratory. He has over two years of experience in working with IBM Tivoli Maximo and over four years of experience in software development. For Maximo solutions, he has provided support for petroleum and miner companies. Anantaram Kandukuri is a Maximo - Sr. Delivery Manager at Envision Enterprise Solutions Pvt. Ltd, Hyderabad, India. He has 12 years of production experience in process industry and more than 13 years of IT experience in software development, customization and implementation of ERP, EAI, and J2EE ™ applications. He has wide experience on Maximo Solutions - 5.1, 5.2, 6.2, and 7.1 versions of Maximo.

Preface xiii Brent Knapp is the Director of Client Services for SaS, a long term Maximo and IBM Business Partner. Brent has been working with Maximo for over two years and has extensive background in applied program and project management. His experience has focused on large, complex technology- based projects with an emphasis on management of technology- driven services. Brent’s experience includes support to clients in manufacturing, finance, energy, consumer package goods, and healthcare. Over the past six years, he has authored 12 books on project management. In addition to being certified in PMP and ITIL, Brent holds several IBM certifications. Caio Elias Saad is a Software Engineer at IBM Brazil Software Laboratory, based in São Paulo, Brazil. He has over five years of experience in Java ™ Enterprise development and over two years working on IBM Maximo Asset Management development. The main projects he has been involved in are Maximo Core EAM development V6. x, V7. x, and V8. x and huge Maximo V7. x implementations using Integration Framework and other products like Maximo for Oil and Gas, and Calibration industry solutions. James Strand is an IBM Certified Deployment Professional in Maximo Asset Management V7.1. He is President of james233, Inc., a consulting and training firm based in Arkansas. He has over 10 years experience in a variety of business and non- profit environments. He holds a Master in Business Administration degree from Oral Roberts University. Jonathan Baffa is the Director of Information Technology for SaS, a long term Maximo and IBM Business Partner. Jonathan is an IBM Certified Advanced Deployment Professional, ITIL Certified, and has over four years of experience with Maximo and its related products. Jonathan provides strategic direction for corporate IT and establishes best practices for hosted and non- hosted solutions as well as their technical engagements and deployments.

xiv Certification Study Guide Series: IBM Maximo Asset Management V7.1 Julio Madeira is a Software Engineer at IBM, a position he has held for the last two years, and also has 15 years of experience with IT. He has a Bachelor Degree in Computer Sciences from Catholic University of Santos and also a Post- Graduate degree in IT Management from Fundação Getúlio Vargas in Brazil. Maamar Ferkoun is a Senior Product Professional with the IBM worldwide Software Advanced Technology group. He is based in IBM Hong Kong S. A. R. of the PRC and has over 20 years of experience in the IT industry, including over 10 years with IBM. He holds a degree in Computer Science, an ITIL Manager, and a COBIT certification. Maamar began his career with IBM as a Software Field Engineer engaged across the Asia Pacific region. His area of expertise covers the service management product portfolio and best practices. Marcel Laurenz is a proven Senior IT Consultant and Director of LAURENZ- IT, based in northern Germany. Marcel has more than 10 years of experience in leading international projects and teams, specifically in areas of operations and service management. He is a certified IBM Lotus ® , WebSphere ® , Tivoli, Microsoft ® , and ITIL expert, and holds a degree in Sport Science and Economy. He is an entrepreneur, building high performance teams. Shireen Ahmed is a Senior Staff Software Engineer in the ClearQuest ® Group at IBM Rational ® Software, Lexington, Massachusetts. She has been with IBM since 2002 and has lead and worked on several projects focusing on ClearQuest and Globalization ( G11n). She has spent more than 20 years as a software developer. Ms. Ahmed holds a Master degree in Computer Science from Boston University, Boston and a Master degree in Mathematics from Northeastern University, Boston.