Chapter 9. Service Requests 183 Class is used to determine the type of ticket record that the template will be applied to, such as service request, incident, or problem. 9.1.5 Applying a ticket template to a service request To apply a ticket template to a service request perform the following steps: 1. Select the record from the List tab and then use the Select Action menu to choose Apply Service Request Template, as shown in Figure 9- 5. Figure 9- 5 Select Action menu for service request 2. Select the template you want to apply, as shown in Figure 9- 6 on page 184.