184 Certification Study Guide Series: IBM Maximo Asset Management V7.1 Figure 9- 6 Apply Service Request Template 9.2 Self- Service IBM Maximo Asset Management offers several methods for users to enter service requests without having to contact an agent. These include creating and managing requests from within the Self- Service module, and the use of the e- mail listener to generate service requests from an e- mail. 9.2.1 Create Service Request To access the Create Service Request application, select Go To . Self Service . Service Requests . Create Service Request. Within the Create Service Request application, the logged- in users person record details are automatically populated on the request. A user may submit a request on behalf of another user, as shown in Figure 9- 7. Figure 9- 7 Self- Service showing Reported By user and Affected User