Chapter 10.12.5. Attached documents

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208 Certification Study Guide Series: IBM Maximo Asset Management V7.1 After you enable this property ( by uncommenting it), the application server writes a stack trace for each MBOset, which generates a multiple of 200 MBOs. Analyze the stack trace to determine where the objects are being created. You can then take the necessary steps to reduce the object creation if it was an unwanted event. Using this setting does not cause the server to stop creating these objects. It only displays ( on the console or in the logging file) where these objects are created. Increase this parameter to 5,000 or 10,000 to avoid printing logs unnecessarily. 10.12.5 Attached documents Most IBM Service Management applications have Attachments Library/ Folder actions you access from the Select Action menu and an Attachments icon and Attachments hyperlink displayed on the application page. The application highlights this icon and activates this hyperlink when the record has documents attached to it. Additional actions are available by clicking Attachments. Use the Attached Documents feature to attach relevant information to a record ( or to a task on a record) in the form of a file or Uniform Resource Locator ( URL) address. These attached documents can be located on your company’s network, on the Internet, or in a Document Management System ( DMS) and might include text files, spreadsheets, images, or Web pages. The Attached Documents feature allows you to: Attach a copy of a document to a record, for example an owner’s manual could be attached to an asset. Attach individual documents to records, for example attaching a permit to a work order. Attach an image to a record, for example attach a photo to a service request, to view documents attached to a record, or to related records. Note: The mxe. db. fetchResultLogLimit allows you to identify the memory usage. Note: You can also configure the garbage collection for analysis while tuning the Web application server.

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Chapter 10. Other configuration options 209 Print one or more documents attached to a record. Manage the Library of documents available to be attached to records. Types of attachments The Attached Documents feature includes two kinds of attachments: Direct Attachments These documents are attached directly to an application record. For example, in the Work Order Tracking application, all documents attached to the work order are direct attachments. When working with Attached Documents, you may attach, view, modify, and print documents that are part of the current record’s document collection. Referential Attachments These documents are attached to other application records, which are associated with the current record. For example, a work order record might also display document collections for the asset and location associated with the work order. You may view and print documents that are referential attachments, but you cannot add or modify attachments to related document collections. Attached documents administrative actions If Attached documents is enabled for an application, three actions appear when you choose Select Action . Attachment/ Library Folders menu: Manage Library Select this option to register new documents to the Library and manage the document properties of existing documents in the Library. Manage Folders Select this option to create document folders and set a default file location for storing documents associated with each folder. Associate Folders Select this option to associate existing document folders with the current application.

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210 Certification Study Guide Series: IBM Maximo Asset Management V7.1 Attaching documents You can attach documents to records ( and to task rows within a record) using either of the following methods: First, create a document library using the Attachment/ Library Folders . Manage Library action, then attach documents to records using the Add From Library option available from the Attachments menu. Attach a document using either the Add New File or Add New Web Page option available from the Attachments menu. Documents can also be added to the library by using these actions. You may configure the system to connect to a Document Management System ( DMS). This option is hidden by default. After enabled, documents that physically reside in a DMS can be registered to the library. Attached documents configuration The system uses an IBM WebSphere Application Server or BEA WebLogic server. Using one of these application servers, you can configure the Attached Documents action on a single computer or on multiple computers. The computers from which you access attached documents must have the relevant applications installed on them. For example, to view a Microsoft Word document, a workstation must have Word installed on it.

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