- The Professional Woman's Guide to Conflict Management
- The Professional Woman's Guide to Conflict Management
- Credits
- About the Author
- Acknowledgments
- About the Reviewer
- Preface
- 1. All About Conflict
- 2. Women at Work
- 3. Workplace Conflict in the New Normal – The Reasons and the Costs
- 4. Conflict Management Styles, Strategies, and Methods
- 5. Becoming an Expert Conflict Manager – Self-reflection and Skill Development
- 6. Conflict Conversations
- Difficult discussions
- Ten steps for difficult discussions
- Step 1 – prepare
- Step 2 – call a truce
- Step 3 – set the stage
- Step 4 – speak from the heart
- Step 5 – listen, listen, listen
- Step 6 – give yourselves time
- Step 7 – define the emotions
- Step 8 – be willing to apologize
- Step 9 – don't leave conflicts unresolved
- Step 10 – if all else fails, hire a professional to help you
- Ten steps for difficult discussions
- Conflict analysis and defining the real issue
- Fight smart, fight fair
- Magical apologies
- Dealing with difficult people
- Summary
- Difficult discussions
- 7. Making Conflict Management Happen in Your Workplace
- Employee loyalty
- Employee-loyalty blueprint
- Set a good example
- Create clear boundaries
- Outline each employee's sphere of influence
- Show your employees that you are loyal to them
- Give your employees something to be proud of
- Do good deeds
- Reward your employees
- Cultivate peak performance
- Foster a team mentality
- Recognize and respond
- Build solid relationships
- Be yourself
- Remember the platinum rule
- Employee-loyalty blueprint
- Creating a conflict-management program for your workplace
- Day-to-day action points
- Summary
- The bottom line
- Employee loyalty
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