025 | Contextual Design |
A customer-centered process that makes designer workflow concrete, explicit, and sharable
- Designers intuitively understand the leap from customer-centered data to a sound design direction, but to non-designers this process can seem “fuzzy” or “magic.”
- Recommended steps to make design work more predictable and inclusive of non-designers include:
- – Contextual Inquiry to understand the customer
- – Interpretation Sessions for each customer interview
- – Work Models and Affinity Diagrams to represent the complex systems of work
- – Visioning and Storyboarding to generate concepts to support the customer’s work
- – User Environment Design to document natural flow of the customer’s work
- – Paper Mock-ups to get feedback from customers before coding and implementation
- The process can reduce the time it takes to move through customer-centered design challenges.
See alsoAffinity Diagramming • Contextual Inquiry • Storyboards
Contextual design is a customer-centered process that begins with data from contextual inquiry, intended to help with transitions between common steps of the design process.
Courtesy of InContext Design
..................Content has been hidden....................
You can't read the all page of ebook, please click here login for view all page.