In this recipe, we will determine why a given field is not displayed while viewing an issue and look at how to troubleshoot it.
Perform the following steps to troubleshoot why a field is not displayed:
- Navigate to the issue that has missing fields.
- Select the Where is my field? option from the Admin menu.
- Select the field that is missing to start troubleshooting.
The Field Helper tool examines field-related configurations, including the following:
- Field context: This checks whether the field is a custom field. The tool will then check whether the field has a context that matches the current project and issue type combinations.
- Field configuration: This verifies whether the field is set to hidden.
- Screens: This verifies whether the field is placed on the current screen based on the screen scheme and issue type of the screen scheme.
- Field data: This verifies whether the current issue has a value for the field, as custom fields without a value will often not be displayed.
As shown in the following screenshot, Customer is a custom field, and the reason behind its lack of display is because it has no value for the current issue:
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