Self-regulation is an essential emotional intelligence skill for anyone. It is even more important for those in customer service, or those face the media or handle hostile meetings. Emotional intelligence enables you to shift emotions such as frustration, irritation, and anger, without dumping them on other people. Then you are unlikely to waste time becoming embroiled in conflicts and are able to prevent conflicts from escalating. Consequently, you successfully avoid interpersonal conflicts at work and at home.

We can see below the major benefits of having a good self-regulation:

• You are able to cultivate pleasant emotions such as feeling calm, appreciation, and enthusiasm and diminish the longevity of unpleasant emotions such as anger, frustration or anxiety, so that you move through them quickly, as you are able to move from one emotion to another as required. You have more choices over the emotions you feel at any given time.
• You are able to reduce the occasions on which unpleasant emotions occur, so that you experience emotions such as irritation, resentment, or helplessness less often. You may be able to shift between emotions so that you are in the best emotion for each task. Tasks require different emotions. For example, if you need to brainstorm innovative solutions to a problem, feeling stressed and tense may counteract this. By being able to shift your emotions into more relaxed and cheerful ones, you may find it far easier to be creative and innovative when you need to.
• You may have less stress and handle stress more easily. Thus, you may be healthier and have less absenteeism from work. You may develop more long-term and productive working relationships with colleagues, direct reports, and stakeholders.
• You may develop greater confidence and thus deal with problems more easily and, consequently, be happier.
• You may be predictable in your behavior so that people come to know what to expect and are not thrown by erratic behavior or unexpected emotional outbursts. This can help build trust between yourself, employees, and senior management, for example. Trust is the foundation for respectful and successful working relationships and collaborative partnerships.