In this chapter, we will cover how important it is for an IT manager to have a good level of emotional intelligence that enables him to know himself and to know and manage people. Specifically, we will cover the emotional intelligence of the five most challenging MBTI (Myers-Briggs Type Indicator) personality types—ESTJ, ENTJ, ISTJ, INFJ, and INTP—found with more frequency in positions of managers, leaders, and high achieving employees in the IT area. We will also cover the strengths and weakness of these five personality types, how they are seen in the workplace as employees, subordinates, and managers, and how they can improve their emotional intelligence skills so that they are easier to work with. We will also cover how to manage extroverts and introverts at work to have a great workplace environment and increase productivity:

• Know yourself and your people
• Emotional intelligence and the Myers-Briggs personality types
• How to manage extroverts and introverts