Use the following questions to test your knowledge of this chapter. You can find the answers in Assessment Answers:
- Which of these is not a way to view service status updates for Microsoft 365?
- Service Health Dashboard
- Security & Compliance Center
- Service Status page
- The general SLA for Microsoft 365 availability is expressed as:
- 99%
- 99.9%
- 99.99%
- 99.999%
- When opening a service ticket, which severity level is used to indicate a significant loss or degradation of services, requiring immediate attention?
- Severity A
- Severity B
- Severity C
- Severity 1
- Severity 2
- Severity 3
- Which severity level indicates business hours-only support?
- Severity A
- Severity B
- Severity C
- Severity D