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- Title Page
- Copyright and Credits
- About Packt
- Contributors
- Preface
- Section 1: Introduction to Jira 8
- Getting Started with Jira
- Using Jira for Business Projects
- Using Jira for Agile Projects
- Section 2: Jira 8 in Action
- Issue Management
- Field Management
- Screen Management
- Workflow and Business Process
- Mapping business processes
- Understanding workflows
- Managing workflows
- Using the workflow designer
- Authoring a workflow
- Updating an existing workflow
- Workflow schemes
- Applying a workflow scheme to projects
- Delegated workflow management
- Extending a workflow with workflow add-ons
- The HR project
- Summary
- Emails and Notifications
- Jira and email
- Mail servers
- Working with outgoing mail
- Mail queues
- Manually sending emails
- Events
- Notifications
- The notification scheme
- Batching email notifications
- Troubleshooting notifications
- Incoming emails
- The HR project
- Summary
- Section 3: Advanced Jira 8
- Securing Jira
- Searching, Reporting, and Analysis
- Jira Service Desk
- Jira Service Desk
- Installing Jira Service Desk
- Getting started with Jira Service Desk
- Branding your customer portal
- Service desk user types
- Request types
- Setting up fields
- Setting up a workflow in Jira Service Desk
- Service level agreement
- Queues
- Creating knowledge base articles
- Process automation
- Summary
- Other Books You May Enjoy
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