We have seen the power of workflows and how we can enhance the usefulness of Jira by adapting to everyday business processes. With our HR project, we have already defined two issue types to represent the onboarding and dismissal of an employee; both of these use the same default workflow with two steps, to do and done. So, we will now customize the workflow to represent a real-world HR process.

Our requirements for the business process would then include the following:

• The New Employee and Termination issue types will use a customized workflow, while the Task issue type will continue to use the existing one
• For the Termination issue type, we will add two additional steps, one to conduct an exit interview, and one to ensure that all necessary company assets are returned
• Ensure that only authorized personnel can transition the issue through the various statuses of the workflow

The easiest way to implement these requirements would be to create a new workflow and add the additional process steps as new statuses. We will first do this to get our workflow structure in place. Later on, we will also look at how we can use other features in Jira and incorporate them into our workflow to make it more robust.