In the previous chapter, we saw that Jira is a very flexible and versatile tool that can be used in different organizations for different purposes. A software development organization will use Jira to manage its software development life cycle and track bug, while a customer services organization may choose to use Jira to track and log customer complaints and suggestions. For these reasons, issues in Jira can represent anything that is applicable to real-world scenarios. Generally speaking, an issue in Jira often represents a unit of work that can be acted upon by one or more people.

In this chapter, we will explore the basic and advanced features that are offered by Jira so that you can manage issues. By the end of this chapter, you will have learned about the following topics:

• Issues and how they are used in Jira
• Creating, editing, and deleting issues
• Moving issues between projects
• Expressing your interest in issues through voting and watching
• Advanced issue operations, including uploading attachments and linking issues