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VI. Beyond Operations Manager
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VI. Beyond Operations Manager
by Andy Dominey, John Joyner, Cameron Fuller, Kerrie Meyler
System Center Operations Manager 2007 Unleashed
Copyright
Dedication
About the Authors
Contributor
Acknowledgments
We Want to Hear from You!
Reader Services
Introduction
Part I: Operations Management Overview and Concepts
Part II: Planning and Installation
Part III: Moving Toward Application-Centered Management
Part IV: Administering Operations Manager 2007
Part V: Service-Oriented Monitoring
Part VI: Beyond Operations Manager
Appendixes
Conventions Used in This Book
About the CD
Who Should Read This Book
I. Operations Management Overview and Concepts
1. Operations Management Basics
Ten Reasons to Use Operations Manager
The Problem with Today’s Systems
Why Do Systems Go Down?
No System Is an Island
Lack of Notification
Lack of Historical Information
Lack of Expertise
Lack of Methodology
Missing Information
False Alarms
What It’s All About
Operations Management Defined
Microsoft’s Management Approach
Microsoft’s Dynamic Systems Initiative (DSI)
Microsoft Product Integration
Why DSI Is Important
Using Service Modeling Language
IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF)
What Is ITIL?
What Is MOF?
MOF Does Not Replace ITIL
ISO 20000
Optimizing Your Infrastructure
From Fighting Fires to Gaining Control
From Gaining Control to Enabling the Business
From Enabling the Business to Becoming a Strategic Asset
Mission Accomplished: IT as a Strategic Asset
Managing System Health
Fixing the Monitoring Problem: Operations Manager 2007
Connecting Systems
Distributed Management
The Role of the Agent
Eliminating Islands of Information
Operations Notification: Errors and Availability
Security Policy Notification: Enforcement and Auditing
Historical Information
Using Views
Reporting
Expertise
Using a Methodology
Catching Missed Information
Reducing False Alarms
Microsoft System Center
Reporting and Trend Analysis
Change and Configuration Management
System Center Essentials
Service Manager: A Self-Service Desk
Protecting Data
Capacity Planning
Virtual Machine Management
The Value Proposition of Operations Manager
Summary
2. What’s New
The History of Operations Manager
Introducing Operations Manager 2007
What’s in a Name?
The Change in Focus
Operations Manager 2005 versus Operations Manager 2007
Terminology Changes
Health Service
Health State
Monitor
Performance Collection Rule
Computer Group Class and Installation Class
SDK Service
Root Management Server
Console and Agent Tasks
Functionality Changes
Model-based Management
Service-Oriented Monitoring
Agentless Exception Monitoring
Consoles
Web-based Monitoring
Command-line Interface
Securing the Console
New with Service Pack 1: the Authoring Console
Health Explorer
A New Command Shell
WS-Management Support
SNMPv2 Support
Role-Based Security
Run As Profiles and Run As Accounts
New Windows Services
Active Directory Integration
Databases
Sharing Hardware Between Releases
Installing Databases from the Command Line
Database Maintenance
Registry Key Changes
Server Components
High Availability
Self-Tuning Thresholds
Agents
Maintenance Mode
Notifications
Monitoring Engine
Client Monitoring
Connector Framework
Connecting Management Groups
Audit Collection
How Does the Data Flow?
What’s New in Reporting
A New Look to the Reporting Console
Just In Time Reports
Object-Oriented Reporting
Not Your MOM’s Management Packs
Sealed Management Packs
New Formats
Templates
Applying Updates
The Default Management Pack
Summarizing the Changes: A Table Is Worth a Thousand Words
Changes in Capacity
Prerequisites
Operations Manager versus System Center Essentials
Summary
3. Looking Inside OpsMgr
Architectural Overview
Management Group Defined
Server Components
Windows Services
OpsMgr Health Service
Health Service Implementations
Security
OpsMgr SDK Service
OpsMgr Config Service
OpsMgr Audit Forwarding Service
OpsMgr Audit Collection Service
Communications
How Does OpsMgr Do It?
Service Modeling
Health Models
State-based Management
Management Pack Schema
Monitors
Aggregate Rollup Monitors
Dependency Rollup Monitors
Unit Monitors
Workflow
Module Types
“Cook Down”
Data Types
Presentation Layer
Operations Console
Web Console
PowerShell
Summary
II. Planning and Installation
4. Planning Your Operations Manager Deployment
Assessment
Design
Management Groups
Exceeding Management Group Support Limits
Separating Administrative Control
Security Model
Dedicated ACS Management Group
Production and Test Environments
Geographic Locations
Network Environment
Installed Languages
Multiple Management Group Architectures
Operations Manager Server Components
Root Management Server
Management Servers
Gateway Servers
Operations Database
Reporting Servers
Data Warehouse Servers
ACS Database Servers
ACS Forwarder
ACS Collector
Operations Console
Web Console Server
Operations Manager Agents
Operations Manager Server Software Requirements
Operating Systems
Planning for Licensing
Additional Software Requirements
Additional Design Factors
Monitored Servers
User Applications
Management Packs
Security
User Notifications
Reporting
Agent Deployment
System Center Capacity Planner 2007
Designing a Single-Server Monitoring Configuration with System Center Essentials
Single-Server Requirements with Essentials
Server Components for Essentials
Single-Server Configuration Using Operations Manager 2007
Single-Server Requirements with OpsMgr
Server Components for OpsMgr
Designing a Two-Server Monitoring Configuration
Two-Server Requirements
Server Components
Designing Multiple Management Server Monitoring Configurations
Multiple-Server Requirements
Placement of the Management Servers
Using Multiple Management Groups
The Operations Database—Placement and Issues
Designing OpsMgr Sizing and Capacity
Data Flows in OpsMgr
Limitations, Provisos, and Restrictions
Doing the Math
Operations Database Sizing
Data Warehouse Sizing
Management Group Scalability
Multiple Management Groups
Tying It All Together
Planning
Proof of Concept Planning
Pilot Planning
Implementation Planning
Proof of Concept
POC Challenges
Establishing an Effective POC
Pilot
Implementation
Maintenance
Sample Designs
Single-Server OpsMgr Design
Single-Management Group Design
Multiple-Management Group Design
Summary
5. Planning Complex Configurations
Planning for Additional Components
Reporting and Trending
Audit Collection
Large Number of OpsMgr Agents
Agents in Workgroups or DMZs
Client Crash Monitoring
Web-based Administration
Planning a Multihomed Deployment
Planning a Connected Management Group Deployment
Planning for Multiple Domains
Planning Active Directory Integration
Planning How to Connect Operations Manager
Product Connectors
Operations Manager SDK
Command Shell
Planning for Highly Available Configurations
Root Management Server
Management Servers
Gateway Servers
Reporting Servers
Operations Database Servers
Data Warehouse Servers
ACS Database Servers
ACS Collector
Agentless Exception Monitoring Share
Operations Console
Web Console Servers
Operations Manager Agents and ACS Forwarder
OpsMgr and Virtualization
Summary
6. Installing Operations Manager 2007
Planning Your Installation
Installation Prerequisites
Windows Domain Prerequisites
Security Accounts
Software Requirements
Order of Installation
Single-Server Operations Manager Installation
Multiple-Server Operations Manager Installation
Operations Database Server
Root Management Server and Consoles
Management Server
Reporting
Audit Collection Services
Gateway Server
Agentless Exception Monitoring
Removing OpsMgr
Troubleshooting Tips
Summary
7. Migrating to Operations Manager 2007
Planning Your Migration
Starting Clean
Same Hardware
New Hardware
Comparing the New Hardware and Same Hardware Approaches
Hybrid Approach
Swing Server Approach
Case Studies
Same Hardware Migration for Eclipse
Running the Migration Tool
Installing OpsMgr 2007 Agents
Summarizing the Eclipse Migration
New Hardware Migration for Eclipse
Troubleshooting Tips
Summary
III. Moving Toward Application-Centered Management
8. Configuring and Using Operations Manager 2007
Mandatory Minimum Configuration Activities
Confirming Management Group Health
Your Initial Configuration
Loading the Operations Console
Global Views
Distributed Application Health Explorer
Distributed Application Diagram View
Distributed Application PowerShell Integration
Distributed Application Performance View
Active Alerts
Reporting Function
Integrating Management Packs
Management Packs Installed with Setup
Selecting Management Packs
Importing Management Packs
Discover Objects to Manage
Deploying and Using the Operations Console
Installation Requirements
Connecting to the Console
Connecting to the RMS
Entering Credentials in Untrusted Domains
Maximum Number of Console Sessions
Editing Company Knowledge
Console Errors
Running the Console Without Trusted Authentication
Console Configuration Data
Drilldown: OpsMgr 2007 Operations Console
Managing Operations with the Console
Monitoring
Web Page and Dashboard Views
Maintenance Mode
Health Explorer
Authoring
Management Pack Templates
Distributed Applications
Groups
Management Pack Objects
Administration
Device Management
Settings
Security
Management Packs
Notifications
Connected Management Groups
Product Connectors
Reporting
Targeted Reports
Generic Reports
Scheduled Reports
My Workspace
Summary
9. Installing and Configuring Agents
Understanding Core Concepts
Discovery Process
Scheduling Computer Discovery
Approval Process
Agent-Managed State
Agentless Managed State
Unknown State
Network Devices
Discovering and Deploying Agents
Active Directory Integration
Configuring Active Directory Integration
Removing Active Directory Integration
Group Policy Deployment
Systems Management Server and System Center Configuration Manager
Imaging
Using the Discovery Wizard
Manual Installation
Installing with PowerShell
Integrating Agentless Managed Systems into OpsMgr 2007
Deploying Agentless Monitoring
Agent Proxying
Changing Agentless Managed to Agent-Managed
Systems Reporting to Multiple Management Solutions
Coexisting Agents with MOM 2005
Multihomed Agents
Managing Agents
Event Log Considerations
Configuring the Event Logs
Other Configuration Techniques
Disk Performance Configurations
Pending Actions
Agent Settings
Changing Agent Failover
Agent Internals
Removing or Renaming Agents
Agentless Exception Monitoring (AEM)
Troubleshooting Tips
Summary
10. Complex Configurations
Management Server Configurations
Multilocation Deployments
Multiple Management Groups
Distributing Agents
Connected Management Groups
Multihomed Deployments
Gateway Servers
High-level Steps
Approving the Gateway Server
Gateway Server Redundancy
Redundant Configurations
Common Clustering Concepts
Creating a Cluster
Testing Failover
Installing SQL Server 2005 Clusters
Operations Database Clustering
Data Warehouse Clustering
ACS Installation
The ACS Database
The ACS Collector
Complex Database Clusters
AEM Installation
Reporting Installation
Root Management Server Clustering
Group and Resources
OpsMgr Prerequisites
OpsMgr Security
RMS and MS Installations
RMS Cluster Resources
Sharing the RMS Key
Creating the Virtual RMS
Testing the Cluster
Performance Considerations
Memory Performance
Disk Performance
Processor and Network Performance
Summary
11. Securing Operations Manager 2007
Role-based Security
Creating User Roles
Adding Users to a User Role with the Get-UserRole cmdlet and SDK
Creating a Report Operator Role
Troubleshooting User Roles
Resetting the Group Assigned to the Administrators Role
Run As Profiles and Run As Accounts
Run As Profiles
Run As Accounts
Required Accounts
Action Account
The Monitoring Host Process
Multiple Monitoring Host Instances
The Management Server Action Account
Using a Low-Privileged Account on the Agent
The Action Account on Windows 2000 and Windows XP Systems
The Action Account on Windows Server 2003 and Windows Vista Systems
Changing the Credentials for the Action Account
The SDK and Config Service Account
Changing the SDK and Config Service Account to Use a Domain Account
Changing the SDK and Config Service Account to Use Local System
Computer Discovery Account
Agent Installation Account
Notification Action Account
Data Warehouse Write Action Account
Data Reader Account
The Health Service Account
Gateway Action Account
Database Security
Operations Database Security
Data Warehouse Database Security
Adding Management Servers to Run As Profiles
Mutual Authentication
OpsMgr and Non-Trusted Domains
OpsMgr and Workgroup Support
Agent Proxying
Obtaining a Certificate
Using an Enterprise CA
Creating a Certification Template
Requesting a Certificate from an Enterprise CA
Exporting the Certificate
Using a Standalone CA
Configuring Operations Manager 2007 to Use Certificates
Using MOMCertImport
Removing Certificates Imported with MOMCertImport
Certificate Troubleshooting Tips
Configuring the Operations Console to Use SSL to Connect to a Reporting Server
Using the Health Service Lockdown Tool
Executing Health Service Lockdown
Unlocking the Action Account
ACS Security
ACS System Integrity
Installing a Certificate on an ACS Forwarder
Installing a Certificate on an ACS Collector
Enabling Certificate Support on a Domain Controller
Enabling Encryption Between the ACS Database and the Collector
Firewall Considerations and Communications Security
Ports
Agents Across a Firewall
Configuring Internet Proxy Settings for a Management Server
Summary
IV. Administering Operations Manager 2007
12. Backup and Recovery
Roles of Key OpsMgr Files and Databases
Establishing a Backup Schedule
Database Grooming
Grooming the Operational Database
Grooming the Data Warehouse Database
Grooming Settings
Data Retention
Datasets
Data Warehouse Backup Considerations
Grooming the ACS Database
Backing Up and Restoring the SQL Server Databases
Database Backups
Backup Steps
Truncating the Transaction Log
Database Restores
Moving the OpsMgr Databases to a Different Server
Moving the Operational Database
Moving the Data Warehouse Database
Moving the Audit Collection Database
Backing Up the RMS Encryption Keys
Recovering from a RMS Loss
Other Components to Update After Moving the RMS
Restoring a Clustered RMS
Backing Up Management Packs
How the ExportMP PowerShell Script Works
Another Approach for Exporting Management Packs
Backing Up Management Packs from a Batch File
Using the Operations Console
Backing Up Reports
Backing Up OpsMgr Reports
Backing Up ACS Reports
Backing Up SQL Reporting Services Encryption Keys
Disaster Recovery Planning
Recovering from a Total Loss
Using Log Shipping
Recovering from a Downed RMS
Inventorying Your OpsMgr Configuration
Summary
13. Administering Management Packs
Management Packs Defined
Model-Based Management
Management Pack Structure and Functionality
Objects
Performing Diagnostics and Recovery
Workflows
Rules
Discoveries
Tasks
Monitors
Diagnostics
Recoveries
Data Types
Management Pack Elements
ClassType
RelationshipType
DataType
SchemaType
Module Types
DataSourceModuleType
ProbeActionModuleType
ConditionDetectionModuleType
WriteActionModuleType
UnitMonitorType
Overrides
Template
Presentation Types
ViewType
Image
UIPage
UIPageSet
ConsoleTask
View
Folder
Report
ReportParameterControl
Sealing a Management Pack
Using MPSeal
Checking Your Management Pack with MPVerify
Finding Management Pack Information
Management Pack Updates
Obtaining Management Packs for Earlier Versions of Operations Manager
Determining Management Pack Versions on Microsoft.com
Checking the Version of an Installed Management Pack
Converting MOM 2005 Management Packs
Planning for Deployment
Determine an Order to Implement Management Packs
Initial Tuning: Tuning by Function
Tuning Thoughts
How Long to Tune?
Troubleshooting Recap
Exporting Management Packs
Importing Management Packs
Using the Operations Console
Using PowerShell cmdlets
Deploying Changes
Verifying the Management Pack Installation
Managing Management Packs
System Center Internal Task Library
The Operations Manager Automatic Agent Management Library
Viewing Management Pack Content
Listing All Management Packs Associated with a Server
Exploring Overrides
Resultant Set of Rules
MP2XMLDumper
Diagnostic Tracing
Summary
14. Monitoring with Operations Manager
Why Is Monitoring Important?
Rules
Alert-Generating Rules
Collection Rules
Creating a Performance Collection Rule
Optimized Collections
Probe-Based Rules
Script Rules
Timed Commands
Monitors
Windows Events Monitor
Windows Performance Counters Monitor
The Static Thresholds Monitor
Average Threshold
Consecutive Values over Threshold
Delta Threshold
Simple Threshold
Double Threshold
Self-Tuning Thresholds
Baselines
Issues with Self-Tuning Thresholds
Windows Service Monitor
Log File Monitor
SNMP Monitor
WMI Event and Performance Monitors
Creating a Monitor
Manually Resetting a Monitor
Alerts
Generating Alerts
Configuring Notification
Forwarding Alerts by Email
Using the Notification Workflow Engine
The Life Cycle of an Alert
Creating a Recipient
Creating a Subscription
Adding Knowledge
Locating Rules and Monitors in the Operations Console
Search Options
Finding Rules and Monitors
Overrides
Defining Overrides
Creating an Override
Using the Command Shell to Locate Overrides
More about Overrides
Creating Custom Resolution States
Maintenance Tuning
Tuning by Color
State Monitors vs. Alerts
Managing Alerts
Typical Alerts for Tuning
Exchange Server 2003 Management Pack
Alert Tuning for Exchange 2003
Rule/Monitor Tuning for Exchange
Active Directory Management Pack
Alert Tuning for Active Directory
Script Tuning for Active Directory
Microsoft Windows Server Operating System
Microsoft SQL Server Management Pack
Maintenance Mode in OpsMgr
Resource Kit Utilities
AD Integration Sample Script
Effective Configuration Viewer
Vista Gadget Bar
Summary
V. Service-Oriented Monitoring
15. Monitoring Audit Collection Services
Using ACS
Planning an Audit Policy
Comparing the Different Windows Security Policies
Using the Local Security Policy
Using the Domain and Domain Controller Security Policies
Windows Server 2003 Auditing Categories
Planning ACS Component Deployment
Clustering ACS Database SQL Servers
Creating a Security Boundary
Integrating ACS with OpsMgr Reporting
How Many ACS Collectors Are Required and Their Placement
SQL 2005 Standard versus Enterprise Edition
Installing and Configuring the ACS Database and Collector
Optionally Create ACS Auditors Security Group
Granting ACS Database Permissions
Installing the ACS Reports
ACS Reporting Server Integration Scenarios
Running the Enable Audit Collection Task
Enabling ACS in Bulk with PowerShell
Implementing Your Audit Policy
Administering ACS
Using the Operations Console to Access ACS Report Data
Using SQL Report Manager with ACS
Using AdtAdmin.exe
Managing ACS Collector Performance
Managing ACS Database Size
Implementing Agent Failover Support
Implementing Agent Support with Certificates
ACS Audit Policy and Reporting Scenarios
Account Management Scenario
Situation
Auditing Objective
Audit Plan
Audit Report: Domain and Built-in Administrators Changes
Access Violation Scenario
Situation
Auditing Objective
Audit Plan
Enable Auditing on the Files, Folders, or Objects of Interest
Audit Report: Usage Object Access
Policy Changes Scenario
Situation
Auditing Objective
Audit Plan
Audit Report: All Audit Policy Changes (Custom Report)
System Integrity Scenario
Situation
Auditing Objective
Audit Plan
Audit Report: Audit Log Cleared
Summary
16. Client Monitoring
New Client Monitoring Features
Whatever Happened to Dr. Watson?
Corporate Error Reporting
Monitoring Client Machines
Client Monitoring Challenges
Using Systems Management Server and System Center Configuration Manager
Using Network-level Monitoring
Doing the Math
End-User Problems Are Costly
New Set of Features in OpsMgr for Monitored Clients
Monitoring Agentless Systems
AEM Architecture
Crash and Hang Monitoring
Deploying the AEM Policy
AEM Console Views
Customizing Error Buckets
Incorporating Surveys
Client Monitoring Reports
Top Applications Reports
Top Error Groups Reports
CEIP and the Microsoft Privacy Statement
Monitoring Agent-Managed Systems
Client Monitoring Management Packs
Collective Health Monitoring Management Packs
Business Critical Monitoring Management Pack
Preparing for Synthetic Transaction Monitoring
Summary
17. Monitoring Network Devices
SNMP Primer
SNMP Architecture
About MIBs and OIDs
Network Device Discovery and Administration
Discovering Network Devices
Preparing Devices for Management
Adding Network Devices with the Discovery Wizard
Adding Network Devices with PowerShell
Changing the Proxy Agent for a Network Device
Contents of the SNMP Polling Conversation
Importing and Using Hardware Management Packs
System Center Essentials Network Device Monitoring Library
HP Server Management Pack for Operations Manager 2007
Custom SNMP Rules and Monitors
Using SNMPUTIL.exe
Creating Custom SNMP Rules
Creating a SNMP Trap (Alert) Rule
Creating a SNMP Trap (Event) Rule
Creating an Event-based Collection Rule
Creating a Performance-based Collection Rule
Creating Custom SNMP Monitors
Creating a SNMP Probe-based Detection Monitor
Creating a SNMP Trap-based Detection Monitor
Summary
18. Using Synthetic Transactions
Predicting Behavior by Simulation
Watcher Nodes
Monitoring Web Applications
Creating a Web Application Synthetic Transaction
Configuring Advanced Monitoring for a Website
Configuring Advanced Monitoring for a Secure Website
Viewing the Website Performance Data
Using OLE DB to Monitor Databases
Creating an OLE DB Synthetic Transaction
Using Queries in an OLE DB Synthetic Transaction
Viewing the OLE DB Transaction Performance Data
Monitoring LOB Applications Through Port Activity
Creating a TCP Port Monitor
Viewing the TCP Port Performance Data
Managing Exchange
Preparing to Monitor Exchange
Monitoring Mail Flow
Monitoring MAPI Logons
Monitoring OWA/OMA and EAS
Using Synthetic Transactions in Application Monitoring
Summary
19. Managing a Distributed Environment
What Is a Distributed Application?
Background
Enter the OpsMgr Distributed Application
Predefined Distributed Applications
Operations Manager Management Group
Using the Health Explorer
Alerts and Performance Views
The Diagram View
Comparing the DA Diagram View and the Health Explorer
Active Directory Topology Root
Using Monitors to View AD Health
In-line Tasks
Other Diagram Views
Exchange Service
Exchange Views
The Exchange Service DA
Using the Availability Monitor
Configuring the Front-End Monitors
Enterprise Health Monitoring
Internet Explorer Service Template
Creating the Web Application
Creating the Windows Internet Explorer Service DA
Windows Explorer Data Source Service Template
Creating the OLE DB Data Source
Creating the Windows Explorer Data Source Service DA
Customizing the Data Source Service DA
Creating a Distributed Application Health Model
Line of Business Web Application Template
Working with the Object Picker
Customizing the LoB DA
Messaging Template
Terminal Services Farm Template
Blank Template
Summary
VI. Beyond Operations Manager
20. Automatically Adapting Your Environment
Operations Manager Functionality
Diagnostics and Recoveries
Creating Diagnostic Tasks
Creating Recovery Tasks
Notification
Computer Groups
Console Tasks
Enhancing Diagnostics and Recoveries
Identifying Conditions
Operations Manager Integration
Configuration Manager
Using Collections
Integrating with Agentless Exception Monitoring
Extending Functionality with Scripting
Capacity Planner
Virtual Machine Manager and Virtual Server 2005 R2
PowerShell/Command Shell
Service Manager
SharePoint
Exchange 2007
Active Directory
VMWare MP
Custom Management Packs
Automatically Adapting with Operations Manager
Maintaining Systems
Disk Defragmentation
Patch Management
Disk Backups
Antivirus
Additional Maintenance Functions
Distributed Application Provisioning
The Operations Manager Management Group
Custom Distributed Applications
Workflow and Application Provisioning
User and Computer Provisioning
Security Adaptation
Server Provisioning
Scaling Out
Scaling Up
Provisioning Techniques
Virtualization: Windows Server 2008 and Beyond
Summary
21. Reading for the Service Provider: Remote Operations Manager
The Challenge and Opportunity
Smaller-Sized Organizations
Tools for Measuring Service
SMB Service Providers
Architecture
Essentials Everywhere
The Hidden Gateway
A Certificate to Bind Us
Minimum Requirements
Remote Web Workplace
Enterprise Implementation: The Master Hoster
Redundant Configurations
Audit Collection Services
Customers-per-Gateway Capacity
Preparing Operations Manager for ROM
Active Directory and DNS
Certificate Authority
Standalone versus Enterprise CA
Importing the Certificate on ROM Servers
Firewall and DMZ
Using Microsoft Internet Security and Acceleration Server
Firewall Publishing Rules
Installing the Service Provider Management Pack
Installing Essentials at the Customer
Essentials and ROM Are OpsMgr Management Groups
Essentials Configuration Options
Essentials as ROM Grooming Tool
Essentials Minimum Installations
Enabling Service Provider Mode in Essentials
Name Resolution and Outbound Firewall Rule
Obtaining Certificates for Essentials Server
Configuring Service Provider Mode
Installing Remote Web Workplace
Provisioning Customer Networks
Creating and Approving the Customer Site
Customer Site Creation
Customer Site Approval
Discovering Customer Computers and Network Devices
Configuring Custom and Value-Add Features
User Roles for Customers and Partners
Notifications for SMEs and Customer and Partner Contacts
Failover for Customer Gateways
Summary
22. Interoperability
Talking to the Rest of the World
Operations Manager–Connected Management Groups
Advantages of Connected Management Groups Versus a Tiered Configuration
Security Implications
Establishing a Connection
Prerequisite Tasks
Establishing a Connection
Viewing Connected Data
Product Connectors
Connecting to HP-OVO
Connecting to Tivoli TEC
Overview of Third-Party Connectors
Monitoring Using Third-Party Management Packs
HP Server Management Packs for OpsMgr 2007
Dell Server Management Pack
IBM Director Management Pack
Unisys ES7000 Management Pack
Citrix Presentation Server Management Pack
Using Notifications to Communicate with Other Applications
Managing Non-Windows Systems
eXc Software
Jalasoft Xian IO
Quest Management Xtensions
nworks VMware Management
TCP Port Monitoring with OpsMgr
Capturing Syslog Messages
Integrating OpsMgr 2007 with Other System Center Applications
Summary
23. Developing Management Packs and Reports
Developing Management Packs
Using the Operations Console
Creating and Deleting Management Packs
Creating Monitors
Creating Console Tasks
Creating Views
Creating Rules
Other Management Pack Objects
Options for Creating Management Packs
Using XML
XML Management Pack Structure
Digging Deeper into XML
Digging Even Deeper
XML and Management Pack Creation
Using the Operations Manager Authoring Console
Functionality
Creating a Class
Creating a Unit Monitor
Using Silect MP Studio
Developing Reports
Operations Console Favorite Reports
Publishing Reports
Creating Linked Reports
Creating Reports in Visual Studio
Creating a Report Model
Creating a Data Source
Creating a Data Source View
Creating the Report Model
Deploying the Report Model
Creating the Report
Scheduling Reports
Creating the Report Output
Delivering a Report Using Email
Creating a Sample Management Pack
Creating the Management Pack and Rules
Installing and Configuring the Management Pack
Bringing It All Together
Summary
VII. Appendixes
A. OpsMgr by Example: Configuring and Tuning Management Packs
The Active Directory Management Pack
Installing the Active Directory Management Pack
AD Management Pack Tuning and Alerts to Look For
AD Tuning: Other Issues
The Exchange 2003 Management Pack
Installing the Exchange 2003 Management Pack
Exchange Management Pack Issues
Exchange Management Pack Tuning and Alerts to Look For
Synthetic OWA Testing
Configuring Baselines
The SQL Server Management Pack
Installing the SQL Server Management Pack
Optional Configuration
SQL Server Management Pack Tuning and Alerts to Look For
The IIS Management Pack
Installing the IIS Management Pack
Rolling Up Health
IIS Management Pack Tuning and Alerts to Look for
The Web Application Management Pack Template
Starting Simple
Getting More Complex
Lessons Learned Using the Web Application Management Pack Template
Lessons Learned with the Dell Hardware Management Pack
Prerequisites
Using the Dell Management Pack
Dell Management Pack Tuning and Alerts to Look For
B. Performance Counters
Counters Maintained by the Monitored Computer
Counters Maintained by the Management Server
Counters Maintained by the OpsMgr Connector
Counters Maintained by the OpsMgr Web Console
Counters Maintained by the ACS Collector
C. Registry Settings
About the Registry
Operations Manager–Related Registry Keys
Agent Settings
Management Server Settings
SDK Service Settings
Config Service Settings
Operations Database Server Settings
Data Warehouse Server Settings
Report Server Settings
PowerShell Settings
Audit Collection Services (ACS) Settings
Operations Manager Event Log Settings
Operations Manager Health Service
MOM Connector
Current Logged-on User
Certificate Information
D. Active Directory and Exchange 2003 Management Pack Parameters
Contents of This Appendix
Parameters for Active Directory
Parameters for Exchange
E. Reference URLs
General Resources
Microsoft’s OpsMgr Resources
Blogs
Command Shell
PowerShell Information
The System Center Family
Connectors
Public Newsgroups
Operations Manager
Capacity Planner
F. On the CD
Available Elsewhere
Only with This Book
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Part VI. Beyond Operations Manager
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