Economic shocks, 286
Effectiveness, 15
Efficiency, 15
Emotional contagion, 61
Emotion(s), 52–54
about, 47–49, 48e
basic, 48–49
communication and, 181
displayed, 55
displays, controlling, 55
and ethics, 51
experiencing, 50
felt, 55
function of, 50–51
moral, 49
in negotiation, 239–240
and norms, 141
OB applications of, 59–63
regulation
about, 58
ethics of, 59
influences and outcomes of, 58
techniques of, 58–59
sharing, 171
sources of, 51–55, 53e
stability, 67, 68e, 69
summary of, 62
suppression, 58
Emotional dissonance, 56
Emotional intelligence (EI), 56–57, 57e
Emotional labor, 55–56
Employee assistance programs (EAPs), 296–297
Employee engagement, 38
Employee involvement and participation (EIP), 127–129, 304
Employee recognition program, 134
Employee stock ownership plan (ESOP), 132–133
Employee well-being, 11
Employment non-discrimination act (ENDA), 26
Enactive mastery, 108
Environment
capacity, 260
complexity, 260
organizational structure and, 260–261
three-dimensional model, 261, 261e
volatility, 260
Equal Employment Opportunity Commission (EEOC), 26
Equity theory, 111–112, 111e
Escalation of commitment, 90–91
Ethical climate index (ECI), 269–270
Ethical climate theory (ECT), 269–270
Ethical work climate (EWC), 269–270
Ethic(s)
behavioral, 12, 95
choices, 12
creativity and, 97
decision making, 93–95
dilemmas, 12
emotion and, 51, 59
expectations of, 278
leadership, 200
organizational culture and, 269–270, 278–279
of political behavior, 222–223
rewards for, 279
three ethical decision criteria, 94
training for, 278
Evidence-based management (EBM), –
Exchange, 212
Exclusion, 20e
Exercise
as source of emotions and moods, 54
as stress management, 302
Exit response, 43
Expectancy theory, 115–116, 115e
Expertise, creativity and, 97
Expert power, 209
External equity, 129
Extraversion, 67, 68e, 69