When you see this icon , visit mymanagementlab.com for activities that are applied, personalized, and offer immediate feedback.
After studying this chapter, you should be able to:
Differentiate between emotions and moods.
Identify the sources of emotions and moods.
Show the impact emotional labor has on employees.
Describe affective events theory.
Describe emotional intelligence.
Identify strategies for emotion regulation.
Apply concepts about emotions and moods to specific OB issues.
If your professor has chosen to assign this, go to the Assignments section of mymanagementlab.com to complete the chapter warm-up.