Implications for Managers

  • Understand your organization’s antidiscrimination policies thoroughly and share them with all employees.

  • Assess and challenge your stereotype beliefs to increase your objectivity.

  • Look beyond readily observable biographical characteristics and consider the individual’s capabilities before making management decisions; remain open and encouraging for individuals to disclose any hidden disabilities.

  • Fully evaluate what accommodations a person with disabilities will need and then fine-tune the job to that person’s abilities.

  • Seek to understand and respect the unique biographical characteristics of each individual; a fair but individualistic approach yields the best performance.

Try It!

If your professor has assigned this, go to the Assignments section of mymanagementlab.com to complete the Simulation: Human Resources.

Personal Inventory Assessments

Intercultural Sensitivity Scale

Are you aware of intercultural dynamics? Take this PIA to assess your intercultural sensitivity.

  1. 2-1. What is the most diverse group you have worked in? List all the ways in which this group was diverse.

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