17 Organizational Change and Stress Management

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Learning Objectives

After studying this chapter, you should be able to:

  1. Contrast the forces for change and planned change.

  2. Describe ways to overcome resistance to change.

  3. Compare the four main approaches to managing organizational change.

  4. Demonstrate three ways of creating a culture for change.

  5. Identify the potential environmental, organizational, and personal sources of stress at work as well as the role of individual and cultural differences.

  6. Identify the physiological, psychological, and behavioral symptoms of stress at work.

  7. Describe individual and organizational approaches to managing stress at work.

Chapter Warm-up

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