USB Headsets

The best thing about headsets is they’re portable! And they provide a superior experience over a traditional handset in nearly every way...but they do take a little bit of getting used to. A wide variety of headsets are available from various manufacturers. In fact, there are too many individual headset models to discuss all of them here, so the author will highlight a handful of devices, at least one from each category, wired and wireless.

A good example of a USB wired headset is the Plantronics Blackwire 320 as shown in Figure 33.1. This is an affordable solution for desktop users or even mobile users since it comes with a protective case. It provides binaural audio with an adjustable boom microphone.

Figure 33.1. Plantronics Blackwire 320.

There are other solutions that include monaural audio, which might be better for some deployments where workers still need to hear the environment around them.

Wireless headsets often have a dongle plugged into the user’s PC but need no other connections. The headset enables users to roam freely up to 300 feet (and sometimes farther) from their PC while continuing their conversation. Many also have controls on the headset for redial, answer, hang up, and volume control. Most wireless solutions have docking stations used for recharging, whereas others come with just a USB charging cable. The latter are better for users who travel often or don’t have a permanent office. The Plantronics Voyager Legend UC shown in Figure 33.2 is a great example.

Figure 33.2. Plantronics Voyager Legend UC.

Then, finally, there are hybrid devices such as the Plantronics Blackwire 720 shown in Figure 33.3. This headset can connect to a PC via USB and to a mobile phone via Bluetooth at the same time. It’s truly the best of both worlds. It also supports A2DP for users who want to stream music to their headset while they work.

Figure 33.3. Plantronics Blackwire 720.