Class of Service

Voice policies are typically created at the user level to allow for maximum flexibility when assigning call routes. This enables organizations to have multiple policies that each map to a different “class of service” (in traditional telephony lingo). For example, a policy named “San Francisco—National” can be created and assigned to San Francisco–based users. This policy could include PSTN usages that permit those users to make local, toll-free, and national calls, but prevent international calling. A second policy named “San Francisco—International” can also exist which does include the PSTN usage to permit international calls. Additional policies can be created to offer more flexibility in features and PSTN usage restrictions if necessary, but this enables administrators to easily manage calling capabilities.