Response Groups

The Response Group move process is an all-or-nothing procedure. You can move either all the Lync Server 2010 Response Group configuration or none at all. It is also a 1:1 move process between pools. You cannot move unique Response Groups from one pool between different pools. To move the Response Group applications, complete the following:

1. Log on to the computer with an account that is a member of the RTCUniversalServerAdmins group or has equivalent administrator rights and permissions.

2. Start the Lync Server Management Shell: Click Start, All Programs, Microsoft Lync Server 2013, and then select Lync Server Management Shell.

3. Run the following:

Move-CsRgsConfiguration -Source pool01.companyabc.com -Destination pool02.companyabc.com

4. After you migrate response groups and agents to the Lync Server 2013 pool, the URL that agents use to sign in and sign out is a Lync Server 2013 URL and is available from the Tools menu. Remind agents to update any references, such as bookmarks, to the new URL.