Instant Messaging

Collaboration through the use of IMs has been a part of Lync Server since the beginning along with presence. Although IMs are a simple mode of communication, they can be an excellent way to conduct a conversation in a quick manner without needing to resort to email or a phone call.

In Lync Server, IM is not unlike IM conversations that use other providers, but the main advantage to IM with Lync Server instead of a public solution is that by default all messaging is encrypted through TLS connections to the servers and an organization has complete control over how the system is used. This means that a rogue user on your network can’t start a packet sniffer application and read messages sent between two other users.

Note

Although it might be an acceptable compromise on an internal network, this security in signaling extends to remote access scenarios too, ensuring that conversations that take place across the Internet are also encrypted.

The Lync Server endpoints support the same kind of features found in many other IM clients, such as rich text, emoticons, and saving messages. The end user and security features enable an organization to standardize on a single messaging client such as Lync instead of multiple clients and services.

Note

A long-standing issue with many IM applications is that users think the conversation is not captured unless conducted through email. Through integration with Microsoft Office Outlook, IM conversations can be saved automatically to the user’s Microsoft Exchange mailbox. These conversations are then searchable in the same way that email messages are, so users can reference them at any time.

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