Understanding the Benefits of Enterprise Telephony as part of a UC Solution

Many UC solutions are designed to replace PBXs. Because of this, the benefits of introducing enterprise telephony as part of a UC solution is just that, to remove your PBXs. Many organizations have a PBX deployment with the following characteristics:

• There are many vendors across many locations.

• If the same vendor, there are many software versions.

• Each system has a separate maintenance contract.

• Each system has a local PSTN Ingress/Egress.

• Systems typically require specialized engineers to perform basic tasks.

When you introduce a UC solution like Microsoft Lync, you introduce the opportunity to remove such complexities. This results in hard cost savings in the organization. We will discuss how organizations can realize these benefits in the ROI section.