Most of the times, managers are not interested in how much disk capacity we have or how many CPUs we have in our servers. They are more interested in whether or not we are able to deliver our services. So in Zabbix SLA reporting is called IT services.
For IT services to work, we only need a properly configured Zabbix server with administration rights. It is also good to have the agent installed on your server to have it linked with the agent template.
Zabbix Server SLA
or another name that makes sense.Do not calculate
: This option will not calculate the service status. Problem, if at least one child has a problem
: This option will change to problem status, if at least one child service has a problem.Problem, if all children have problems
: This will change the status to problem status, if all child services are having problems.Zabbix Server SLA
service that we just made.Zabbix Server SLA
and add a new service just like we did with root in step 2.Disk I/O overload
.95.0000
.IT services are calculated based on our items that we have created. Under the root, we had created a service, Zabbix Server SLA. Normally you would create there a service per server or per service such as Apache, DNS, and so on.
Then you would, like we did, add all items related to that kind of service. Zabbix will then calculate the SLA per item and show you the total SLA per service.
It's good to keep in mind that IT services are calculated from the moment we create them.