I’d like to personally thank the CRM customers and partners who are a constant source of inspiration for the Dynamics CRM team at Microsoft. During my tenure on the CRM team they helped fuel my passion for the product with constant e-mails, instant messages, and meetings at various conferences. On a personal note, I’d like to thank my wife, Ellie, who is ever supportive of my profession regardless of the unusual working hours which it demands. Finally, I’m ever appreciative of Sonoma Partners for asking me to contribute to this book.