We want to thank all of the people who assisted us in writing this book. If we accidentally missed anyone, we apologize in advance. We would like to extend a special thanks to the following people:
Elliot Lewis. Elliot served as our technical reviewer for the book. Elliot’s keen eye helped refine the book’s approach and ensured the accuracy of its contents. We are all very appreciative of the effort and feedback Elliot provided.
Andy Bybee. Andy provided overall guidance and support for the book within Microsoft. He also was gracious enough to provide the book’s foreword.
In addition, we want to thank these members of the Microsoft Dynamics CRM product team who helped us at one point or another during the book project:
Kam Baker | Steven Kaplan | Dominic Pouzin |
Andrew Becraft | Jeff Kelleran | Manisha Powar |
Rohit Bhatia | Amit Kumar | Michael Scott |
Matt Cooper | Donald La | Nirav Shah |
Jim Daly | Amy Langlois | John Song |
Rich Dickinson | Chris Laver | Derik Stenerson |
Ajith Gande | Patrick Le Quere | Craig Unger |
Barry Givens | Dinesh Murthy | Praveen Upadhyay |
Humberto Lezama Guadarrama | Kevin Nazemi | Mahesh Vijayaraghavan |
Nishant Gupta | Michael Ott | Sumit Virmani |
Allen Hafezipour | Ramanathan Pallassana | Brad Wilson |
Peter Hecke | Irene Pasternack | Charlie Wood |
Akezyt Janedittakarn | Dave Porter | Tobin Zerba |
Thank you to the following Sonoma Partners colleagues who assisted with reviewing the content and providing feedback:
Brian Baseggio | Bob Lauer | Matt Spezzano |
Matt "MattDawg" Dearing | Andy Meyers | Matt Weiler |
Jeff Klosinski | Blake Scarlavai |
Of course, we also want to thank the folks at Microsoft Press who helped support us throughout the writing and publishing process:
Ben Ryan. Ben again championed the project and was an invaluable resource for the logistics and planning.
Devon Musgrave. Devon provided initial review for the book and provided insight and direction with the book’s schedule.
Lynn Finnel. Lynn, our project editor, provided the day-to-day guidance and coordination of the editing process.
We also wanted to extend our thanks to the rest of the production team who provided editorial feedback.
I wish to thank my wife, Heidi, for her patience and for continuing to support me during this arduous process again. I want to thank both of my children, who continue to grow, impress, and motivate me. I also received input from numerous members of the Microsoft Dynamics CRM product team, and I want to extend my thanks to them as well. Finally, I wish to express my gratitude to my associates at Sonoma Partners who really stepped up their efforts and understanding while I was forced to prioritize my writing over some of my day-to-day duties.