This chapter started by describing the different support and monitoring challenges faced by Weir & Bell Telecom. It illustrated the problems encountered by the support team for having such a highly diversified and ungoverned support and monitoring solution in place. Such complexity increased the time taken to identify problems and diagnose faults. The cost of managing such an environment was inevitably carried by the business.

The chapter then elaborated on how Weir & Bell Telecoms' IT support and architecture departments put together a business case for Oracle Enterprise Manager and Business Transaction Manager by listing the benefits that implementing these tools would bring to the business.

The chapter went on to describe the technology architecture of these tools and how Weir & Bell Telecoms implemented them to address their support and monitoring challenges. Subsequently, two practical implementation use cases were presented that described in detail how to configure OEM 12c to monitor a WebLogic domain containing the Oracle SOA Suite, and also how to make use of the Application Dependency and Performance feature of OEM 12c to deliver an Application Service Management (ASM) solution.

The chapter ended by giving a brief description on the versions of OEM and BTM supported for integration with OER and also references for instructions on how to achieve these integrations.

The next chapter will elaborate on the business case for implementing Oracle Application Integration Architecture (AIA) Foundation Pack and will describe how Process Integration Packs (PIPs) help accelerate and de-risk the implementation of a Master Data Management (MDM).