Acknowledgments

I would like to thank the many people who took the time to speak with me for this book. Staff at the following companies were enormously helpful: Taher Bouzayen at Atlantic-ACM; John Catlin at Agilent Technologies; Pat Peldner at Aquila Broadband Services; Iain Michel at Ariba Inc.; Andrew Pigney and Jack Smith at AT&T Wireless; Rachel Lamont and Richard Lush at Avaya Communications; Peter Chadwick at Avici Systems, Inc.; Donald Blair at Cisco Systems, Inc.; Mike Villa at Dovetail Internet Technologies, LLC; Stephen Fetter at Ektron; Kevin Anderson and Ken Johnson at Everest Connections; Rich Mazurek and Charles Scarborough at Cox Business Services; Cindy McCaffrey at Google, Inc.; E. Glynn Walden at iBiquity Digital Corporation; Eli Silberstein at IDT Wireless, Inc.; Peter Mesnik at iMakeNews.com; Chris O'Brien at Interactive Video Technologies; Kate Strong at Lightbridge, Inc.; Abdul Noury, ViJay Samalam and Barbara Sinclair at Lucent Technologies; Arthur Steinberg at the Massachusetts Institute of Technology; John Redman and Erik Shifflett at Nextel Communications; Greg Mycio at New Paradigm Resources Group; Jim Pullen and Sean Sundstrom at Regent Associates; Steve Chirokas and Eric Peterson at SpeechWorks International; Sam Trotter at Terawave Communications; Lee Knight at Tufts University; and John Armstrong at Yipes Communications.

Thanks also to the following for their time and insights: Joe Berthold, Vice President of Architectures and Standards, and Denny Bilter, Director of Marketing, at Ciena Corporation; Elizabeth Bramson, Manager, Europe, and Guy Zibi, Manager, Africa and the Middle East, Pyramid Research; Joseph Lawrence, Director, International Marketing, Qualcomm; Stephen Chow, Partner, Jerry Cohen, Partner, and Maggie Lange, Associate, at Perkins, Smith & Cohen, LLP; Mike Hluchyj, Founder and Chief Technology Officer at Sonus Networks; Will Biedron, Director of Product Management, Storigen Systems; Dr. Krishna Bala, Chief Technology Officer, Tellium, Inc.; Bob Albee, Director, Telecommunications Engineering, Vanesse Hangen Brustlin, Inc.; and Rajiv Ramaswami, Vice President of Systems Architecture, Xros Division of Nortel Networks.

Experts from the following associations provided information: David Wolcott at the Association for Local Communications Enterprises; Matt Osman and Mike Schwartz at CableLabs; Janice McCoy at the Massachusetts Department of Telecommunications and Energy; Jason D. Alexander at Massachusetts Technology Collaborative; and Steve Trotman of Association of Communications Enterprises. Students who attended the classes I teach at Northeastern University's State-of-the-Art Program helped me more than they can know. They include Kendra Pynn, Wendy Parsons, Claire Stasium and R. Owen Stokes. Many of them brought up issues in class that form the basis of chapters in my book.

Colin Crowell, Congressman Markey's aide for telecommunications, was an inestimable help on updates on regulatory issues and progress toward competition of local telecommunications services. Jennifer F. Brinkley, Associate Corporate Counsel at ITC^DeltaCom, carefully read one of my chapters and offered helpful insights. Walt Tetschner, President of Tern Systems in Acton, Massachusetts, provided background and statistics about cellular and unified messaging services. Fred Goldstein at Arthur D. Little, Inc., provided information on cellular data communications and regulatory issues. The following staff at Fidelity Investments provided helpful insights into telecommunications worldwide: Naved Khan, Kelly Morgan, Paul Mucci, Kevin Schmitz and Mike Wojcik. Thanks to my Acquisitions Editors Mary Franz and Mike Meehan and also to Patti Guerrieri and Lisa Iarkowski for shepherding the book through production.

Thanks also to Peter Barnes; Scott A. Helmers, The Harvard Computing Group, Inc.; Amy Borovoy, Princeton University; Joe McGrath and Rudy Rumohr, Sepracor, Inc.; Ed Geithner and Peter McGowan, m-g marketing; Joel Winett, BMC Software; Jocelyn Young for her insights on China; and Ruth Winett, Winett Associates. I couldn't have written this book without the support and help of all these people.

Most of all, I would like to thank my husband, Bob, for his many hours of research. He took the time to read each chapter multiple times and to offer insightful comments—no easy task. His help was invaluable and filled with common sense and intelligence.