Adopters, Early. See Early Adopters
AG Communication Systems, 60
Agents of Change, 24. See also change agents
Alexander, Christopher, 14, 18, 72, 168, 181, 182
Andrews, Markita, 104
Apple Computer, 11
Ask for Help(104), 26, 114, 130, 175, 202
acknowledging others’ contributions, 34
how to bring in, 34
MS Society, use by, 88
pattern overview, 104–106
success of introduction of change, importance to, 32
Sun Core J2EE, use by, 99
UNCA, use by, 95
Austin, Nancy, 184
Baum, David, 59, 60, 77, 105, 124–125, 237
Bergin,Joe, 169
Bernays, Edward, 90
convenience of speaker, 208
MS Society, use by, 89
pattern overview, 107–108
Bird by Bird, 33–34
Birnbaum, Joel, 76
Biro, Brian, 81
Black, Shirley Temple, 91
Blaker, Frances, 20–21
Bouldin, Barbara, 24
Brando, Marlon, 65–66
Breakthrough Strategy, The, 27
Bridge-Builder(110), 81, 82, 83
pattern overview, 110–112
recommendations for organizing, 112
tool to interest skeptics, 116
Brown Bag(113), 26, 27, 58, 60, 70, 78, 134. See also Do Food(132)
MS Society use by, 88
pattern overview, 113–115
usage for meetings, 40
Brown, Amy, 87
Built to Last, 239
Cardboard Consultant, 214, 252
Carter, Jimmy, 6
Catch-22, getting caught in, 47–48
Champion Skeptic(116), 82–83
assigning as a role, 153
pattern overview, 116–118
change
mandated, 4–5
resistance to, 65
time needed to implement, 4
change agent
Catch-22, getting caught in, 47–48
role, 24
Change Agents’ Handbook, The, 10
Cockburn, Alistair, 175
Collins, Jim, 239
communication, importance of, 43
conflict, usefulness of, 11
asking for help from, 111
membership in diverse groups, 34
pattern overview, 119–122
Sun Core J2EE, use by, 99
talking with many others, 34–35
UNCA, use by, 96
Coplien,Jim, 194
Corporate Angel(123), 59, 108, 139
pattern overview, 123–125
staying in touch with, 222
Corridor Politics(126), 82–83
pattern overview, 126–128
Critchley MacDonald, 91
Crossing the Chasm, 35
Crupi,John, 98
Customer Training experience report, 86, 101–102
da Vinci, Leonardo, 70
Dance of Change, The, 7–8
Dauten, Dale, 8
Dedicated Champion(129), 33, 59
information, providing, 71
initiative, 58
pattern overview, 129–131
responsibilities, 66
role of, 25
Sun Core J2EE, use by, 99
DeMarco, Tom, 82
Diffusion of Innovations, 9
Dilbert, 11
Disney, Walt, 147
Do Food(132), 26. See also Brown Bag(113)
health issues, sensitivity to, 133
pattern overview, 132–134
UNCA, use by, 94
announcements, reminders, 208, 218
interesting, keeping, 232
pattern overview, 135–137
UNCA, use by, 95
wide distribution of information, 149
Early Adopters(138), 9, 11, 59, 60, 70
asking for help from, 111
MS Society, role in, 89
pattern overview, 138–140
staying in touch with, 222
Sun Core J2EE, use by, 99, 100
UNCA, use by, 95
Early Majority(141), 9, 59, 60, 70
MS Society role in, 89
pattern overview, 141–143
success, attraction to, 219
Sun Core J2EE, use by, 100
Edison, Thomas, 46
Emerson, Ralph Waldo, 24
employee survey, 76
enthusiasm, retaining, 77–78. See also Evangelist(144)
Evangelist(144), 33
bridge-builders, recognizing importance of, 81
change agent, role of, 24
MS Society, role in, 88
pattern overview, 144–147
Sun Core J2EE, use by, 99
suspicion of, 110
Executive Leader, 124
experimenting, 65. See also Test the Waters(237); Trial Run(245)
External Validation(148), 43, 78, 142, 235
MS Society use by, 89
pattern overview, 148–150
Sun Core J2EE, use by, 100
UNCA, use by, 96
Fear Less(151), 80, 116, 127, 176
pattern overview, 151–154
Sun Core J2EE, use by, 100
UNCA, use by, 94
Fifth Discipline, The, 42
Fiorina, Carly 5
first-line managerial support for new idea, 187
Fish!, 71
Forces, 14
Ford, Henry, 82
Frank, Anne, 240
Gehrig, Elanor, 90
General Education Review Subcommittee (GERS), 93
GERS. See General Education Review Subcommittee (GERS)
Ghandi, Mahatma, 46
Goethe, Johann Wolfgang von, 46
Google, 77
pattern overview, 155–157
Guru on Your Side(158), 35, 58, 139
identifying, 162
pattern overview, 158–160
staying in touch with, 222
Sun Core J2EE, use by, 99, 100
UNCA, use by, 96
Guru Review(161), 65, 124, 130, 139, 159
pattern overview, 161–163
Sun Core J2EE, use by, 99
Hackworth, David, 28
Hanover Insurance Company, 8
Hoffer, Eric, 47
Hohmann, Luke, 217
Hometown Story(164), 70, 78, 139, 175
MS Society use by, 88
pattern overview, 164–166
Sun Core J2EE, use by, 99
humility, importance of, 145, 153
Hutton, David, 10
Iacocca, Lee, 53
Ideo Product Development, 34
In My Humble Opinion (column), 177
pattern overview, 167–169
posting information about meeting places, 168
UNCA, use by, 93
innovation-decision process, 5–6
innovations
disruptions caused by, 151–152
innovation-decision process. (See innovation-decision process)
misconceptions regarding, 4
sharing with others, 73–74
asking for help from, 178
MS Society, role in, 88
pattern overview, 172
Sun Core J2EE, use by, 99, 100
UNCA, use by, 95
Involve Everyone(173), 75, 76–77, 130, 157
MS Society, use by, 91
pattern overview, 173–176
UNCA, use by, 95
Jobs, Steve, 11
John Alden Insurance, 77
Johnson, Glendon, 77
Journey, The, 3, 27, 33, 34, 81
MS Society, use by, 90
pattern overview, 177–179
Just Enough(180), 71
pattern overview, 180–182
UNCA, use by, 96
Just Say Thanks(183), 111, 117, 128, 139
informal recognition, 184
pattern overview, 183–185
UNCA, use by, 94
Kane, David, 128
Katz, Edward, 93
Kelley, Tom 34
Kelly, Eamon, 27
Keough, Donald, 33
Kerievsky, Joshua 228
King, Jr., Martin Luther, 75, 144
Kissinger, Henry, 77
Kornfield, Jack, 43
Late Majority, 9–10
Lawry, Sylvia 87, 88, 89, 90, 91, 92
Lightning in a Bottle, 59, 60, 105, 237
Local Sponsor(186), 59, 108, 125, 139
importance of right kind of sponsor, 187
pattern overview, 186–188
Sun Core J2EE, use by, 99
Location, Location, Location(189)
importance, 72–73
pattern overview, 189–190
Lucas, James, 80
Majority, Late. See Late Majority
Maven, 11
Mayo Clinic, 90
McAlpine, Douglas, 91
meetings
Brown Bag(113). (See Brown Bag(113))
food as influence, 41
Japan, in, 40–41
posting information about, 168
quality of location, 72–73
time wasted, 40
timing, 41–42
Mentor(192), 192–194
pattern overview, 192–194
MS Society, experience report, 87–92
Multiple Sclerosis Society, 86
cure, searching for, 87
hope, searching for, 87
overview of disease, 88
Net Solve, Inc., 244
Newton’s Third Law, 232
Next Steps(195), 114
pattern overview, 195–197
O’Biren, Bill, 8
Olson, Don, 193
Owen, Carl, 90
ownership, of change proposal, 33
Paige, Satchel, 54
Passion for Excellence, A, 184
Passionate Organization, The, 80
pattern language, 14. See also patterns
names, when “speaking,” 18–19
usage, 21
patterns. See also pattern language
application, without even realizing their use, 60–61
common sense, 19
context of application, 19
definition, 14
example, Innovator, 14–16
group, example of usage by, 17
Known Uses, 18
language. (See pattern language)
names, importance of, 13, 18–19
power of, 20
Patterns Handbook, The, 20
Pedagogical Patterns Project, 169
Personal Touch(198), 52, 54, 70, 71, 111, 139
pattern overview, 198–200
tool to connect with guru, as, 159
pattern overview, 201–203
Sun Core J2EE, use by, 99
Pike Place Fish Market, 71
Plant the Seeds(204), 43, 78, 108, 149
pattern overview, 204–206
playfulness in workplace, 71
politics, corporate. See Corridor Politics(126)
Popper, John, 34
Porras, Jerry, 239
power, appreciation for one’s own, 6
prioritization of work, 71
Problem (pattern format), 14
Project Retrospectives, 36
Putnam, Tracy, 88
Quixote, Don, 32
Rationale (pattern format), 14
resistance to new ideas, 80, 152
inviting, 153
Resulting Context (pattern format), 14
pattern overview, 207–209
Rogers, E. M., 5, 9, 10, 47, 167
pattern overview, 210–212
Salesman, 11
Schaffer, Robert, 27
self-interest, 54
setbacks, preparing for, 32
Shoulder to Cry On(213), 54
MS Society, use by, 88
pattern overview, 213–215
UNCA, use by, 94
Sickles, Trent, 92
skeptics, 11, 70, 82, 83. See also Champion Skeptic(116)
asking help from, 152–153
relationship-building with, 153–154
application, faithful, 32
pattern overview, 216–218
Sun Core J2EE, use by, 99
UNCA, use by, 94
usage, 28
Smell of Success(219), 70–71, 139
attraction of, 164–165
MS Society, use by, 89
pattern overview, 219–220
Solution (pattern format), 14
Soul in the Computer, 76, 151
Stay in Touch(221), 78, 125, 218
pattern overview, 221–223
Steel My Soldiers’ Heart, 28
Stengel, Casey, 43
forward movement, 29
incremental approach, 225
pattern overview, 224–227
UNCA, use by, 95
stress, impact of, 19
Study Group(228), 48, 58, 78, 139
learning tool, as, 232
pattern overview, 228–230
UNCA, use by, 93
Sun Core J2EE Patterns, 86
experience report, 98–100
Sun Microsystems, 86. See also Sun Core J2EE Patterns
support groups, 54–55
Sustained Momentum(231), 77
pattern overview, 231–233
Tailor Made (234), 53, 54, 59, 124, 130, 142
pattern overview, 234–236
Sun Core J2EE, use by, 99
Technology Adoption Life Cycle, 59
Test the Waters(237), 26, 27, 46, 58, 145, 224
foundation building, 238
MS Society, use by, 89
pattern overview, 237–239
Sun Core J2EE, use by, 99
thanks, importance of, 36. See also Just Say Thanks(183)
The Right Time(207). See Right Time, The(207)
Tidal, Craig, 244
Time for Reflection(240), 26–27, 46, 58, 147, 224
learning from experience, 29, 241–242
pattern overview, 240–242
Sun Core J2EE, use by, 100
UNCA, use by, 93
usage, 28
Tipping Point, The, 11
Tobey, Charles 90
examples, 244
pattern overview, 243–244
trade publications, 58–59
Train Hard, Fight Easy, 193, 253
pattern overview, 245–247
Tulane University, 27
Twain, Mark, 24
Tzu, Lao, 28
UNCA. See University of North Carolina at Asheville (UNCA)
University of North Carolina at Asheville (UNCA), 86
experience report, 93–97
Validation
van Gogh, Vincent, 28
Vietnam, change in, 28
vision, organization-wide, 76
Web sites, as information distributors, 136. See also e-Forum(135)
Weinberg, Gerald, 228–229
Whisper in the General’s Ear(248), 83, 127
pattern overview, 248–251
UNCA, use by, 96
Whyte, David, 233
Wooden, John, 76
Wootten, Morgan, 71