1 Lefkowitz, M., Blake, R. R. and Mouton, J. S., ‘Status Factors in
Pedestrian Violation of Traffic Signals’, Journal of Abnormal and
Social Psychology,1955; see also Cialdini, R., ‘The Science of
Persuasion’ Scientific American, February 2001
2 Bloch, S. and Drysdale, J., ‘Leadership in New Roles’, Hay
Group, 2000
3 People Skills Report, Ashridge Management College, June 2002.
The top five, in order of rank, were: 1 Communication skills; 2
Influencing (especially without authority); 3 Ability to champion
change; 4 Motivational skills; 5 Integrity and trust. The
equivalent survey in 1999 had yielded the following order: 1
Communication skills; 2 Motivational skills; 3 Setting and
monitoring performance goals; 4 Ability to champion change; 5
Influencing
4 Gabarro, J., Harvard Business Review, May–June 1993
5 Bloch, S. and Drysdale. J., ‘Leadership in New Roles’, Hay
Group, 2000
6 www.census.gov/population/socdemo/hh-fam/tabHH-1.txt
7 See, for example, Garratt, S., Women Managing for the Millennium,
London Harper Business, 1998
8 Hardy, S., ‘Small Step or Giant Leap? Towards Gender Equality
at Work’, policy paper for Work Foundation (formerly Industrial
Society), 2001
9 Aram, E. and Noble, D., ‘Educating Prospective Managers in the
Complexity of Organizational Life’, Management Learning,
Thousand Oaks, September 1999
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notes
10 Dreyfus, H. and Dreyfus, S., Mind Over Machine, New York Free
Press, 1986; and Flyvbjerg, B., Making Social Science Matter,
Cambridge University Press, 2001
11 Dryden, W. (ed.), Handbook of Individual Therapy, Sage
Publications, 1996
12 Collins, J., From Good to Great, HarperCollins, 2001
13 Cooperrider, D. and Srivastva, S., Appreciative Management and
Leadership, Jossey Bass, 1990
14 Whitney, D. and Schau, C., ‘Appreciative Inquiry: An Innovative
Process for Organization Change’, Employment Relations Today,
Spring 1998
15 ‘Top Teams: Why Some Work and Some Do Not’, Hay Group
working paper www.haygroup.com/online%5Flibrary/955.html
16 Goleman, D., ‘Leadership that Gets Results’, Harvard Business
Review, March–April 2000
17 Byrne, John A., Chainsaw: The Notorious Career of Al Dunlap in the
Era of Profit-at-any-Price, Harper Business, 1999
18 ‘Leadership for the 21st Century’, Hay Group/LOMA report,
1999
19 Goleman, D., Emotional Intelligence, Bloomsbury, 1996
20 Goleman, D., Primal Leadership, Chapter 6, Harvard Business
Press, 2002
21 Morin, A., ‘On a Relation Between Inner Speech and Self-
Awareness: Additional Evidence from Brain Studies’, Dynamical
Psychology, 1999, see www.goertzel.org/dynapsyc/1999/
morin.html
22 Goleman, D., McKee, A. and Boyatzis, R., ‘Primal Leadership:
The Hidden Driver of Great Performance’, Harvard Business
Review, December 2001
23 Kegan, R. and Lahey, L., ‘The Real Reason People Won’t
Change’, Harvard Business Review, November 2001
24 Goleman, D., McKee, A. and Boyatzis, R., ‘Primal Leadership:
The Hidden Driver of Great Performance’, Harvard Business
Review, December 2001
25 Orwell, G., Collected Essays, new edition, Penguin, 1999
26 Bruch, H. and Ghoshal, S., Beware the Busy Manager, Harvard
Business Press, February 2002
27 www.theschoolofcoaching.com survey results issued by press
release in March 2002
28 Caplan, J., ‘360-Degree Feedback for Performance Appraisal’,
Training and Management Development Methods, 14, 3, 2000
29 Bruch, H. and Ghoshal, S., ‘Beware the Busy Manager’, Harvard
Business Review, February 2002
30 Bruch, H. and Ghoshal, S., ‘Beware the Busy Manager’, Harvard
Business Review, February 2002
31 ‘What Makes a Great Entrepreneur?’ Hay Group report, 2001
32 Leadership for the 21st Century, report by the Hay Group and the
Life Insurance Leadership Study, 1996
33 Whiteley, P., ‘The Secret of My Success’, Computer Weekly, 13
September 2001
34 ‘Over-Training and Infection in Athletes’, Sport England medical
notes, www.sportengland.org/resources/ pdfs/medals/
over_training.pdf
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