Foreword / xiii
Introduction / xv
chapter one they talk about you – how leadership affects
the staff / 1
‘What am I doing here? (Maybe I’m not up to it …?)’ / 4
‘I didn’t realize how important it was to prepare for the top’ / 8
‘Get real, Mum and Dad, this is the modern world’ / 11
‘It’s tough being a female executive in a man’s world’ / 16
chapter two your behaviour is worth money – the links
between what you do and how the business is / 23
Behaviour and leadership style: does it make a difference? / 24
Can I change? Will it change my personality? / 27
‘If only …’ and ‘I should …’ / 34
We learn from what we do well, not from our mistakes / 39
Do I have to change my personality? / 41
chapter three take a picture of yourself – learn about the
type of leader you already are / 45
The six leadership styles / 47
How to draw up your leadership style chart / 55
Emotional intelligence / 65
contents
momentum complete leadership contents
xi
pages x /
chapter four the picture comes back from the developers –
how the team sees you / 75
Self-awareness and delegation / 78
chapter five a 3-D image of how we lead – using greater
self-awareness to develop leadership strengths / 85
The charts that the questionnaires produce / 87
Beliefs drive behaviour (and an example of how workaholic beliefs
can distort our perceptions) / 92
When all else fails, ask your kids / 102
Feelings are contagious (you can make others feel really good or
really bad about themselves) / 103
3-D development / 105
chapter six so, I’m not perfect – what next? the
development begins in earnest / 113
I need to change … Some notes on ‘competing commitments’ / 121
Get a coach? Some notes and warnings / 127
chapter seven measuring your progress / 135
Feedback: some notes on how to engender continual, two-way
feedback with your team / 138
chapter eight you are on stage but not acting – an
awareness of the public nature of the leader’s role/ 145
The team grows as well / 148
chapter nine did I just get better? complete leadership in
action / 159
How to manage your boss / 160
Complete leadership in negotiations / 165
chapter ten you never stop improving / 171
Complete leadership: let yourself flourish / 174
Concluding notes / 181
Notes / 183
Index / 186
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