328 CHAPTER 13 NOW MAKE IT HAPPEN
Who does what?
You are now ready to allocate responsibilities and activities from the plan to individual job
titles – and, therefore, to individuals.
Fifteen of the handbooks and manuals that should be on your shelves
1 Quality Systems Manual – perhaps the central reference that directs users to
all other policies and procedures.
2 Employee Handbook – terms and conditions of employment, employee
rights, health and safety.
3 Employee Induction Handbook – an introduction to the company, its mission
and values, and basic rules and procedures.
4 Employee Training Manual – the application of policies and procedures to
specific situations.
5 Finance Manual – policies and procedures to smooth and control the flow of
payments and receipts.
6 Legal Manual – rules for contract administration, displaying copyright notices,
etc.
7 Purchasing Procedures – how you buy supplies and where from, approved
suppliers.
8 Inventory Control Procedures – the basics of stock control.
9 Process Manuals – how to do whatever it is you do: operate machinery,
manufacture whatsits, cook and serve pizzas, produce software, write
consultants’ reports.
10 Product Technical Manual – the nuts and bolts of your product.
11 Product User Manual – instructions for using your product.
12 Product Service Manual – how your product is kept in tip-top order.
13 Marketing and Sales Manual – policies and procedures for adding to the
bottom line.
14 Customer Service Handbook – policies and procedures to keep your
customers happy.
15 Business Continuity Plan – who contacts whom and does what in the event
of a disaster.
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