Praise for Retail Operations (2nd Edition)
“This book is a welcome text for students and practitioners of retail. It is direct, practical and incisive. Those seeking to start a retail business will find this book most helpful as this book serves as a step-by-step blueprint for retailers. The authors have done a great job in distilling the best practice for retail into this handy manual. It will be a boon to students, aspiring retailers and those already in business and seeking to improve.”
TAN WEE LIANG, Associate Professor of Management Singapore Management University
“This book is a valuable read for any individual wanting to understand more about the exciting world of retail. Its practical approach covers the fundamental issues of setting up and running a retail store. Its step-by-step approach means that ‘Retail Operations’ is an essential read for both students and practitioners alike.”
PROFESSOR PAUL FREATHY, Director, Institute for Retail Studies, University of Stirling
“Retail Operations: How to Run Your Own Store, Second Edition is a great practical guide written in layman terms, with simplified explanation of key areas of retail that all organisations will have to address. It can be used as a quick reference for all those experienced retailers in the retail industry. The book is mandatory reading for anyone entering the retail industry.”
JONATHAN LIM, Executive Director, Aussino Group Ltd
“Our company is honoured to have had invited both Angie and Sarah as our trainers. Their trainings had increased our knowledge on retail management, and inspired our retailers to put in efforts to improve the management of their stores, which helped in our endeavour to grow as professional sports retailers.
On the whole, the book acts as a very practical tool. Its analytical approach, together with its precise explanation, practical guidelines and realistic experiences, made the book suitable to both the experienced retailers who may find solutions to their retail problems from the book and to the new entrants who find the book educational.”
IRIS FANG, Visual Merchandising Manager, Nike Sports (China) Co., Ltd
“Retailing is one of the oldest trades. Today, retailing is a sunrise industry. With consumers being the main focus of all business activities, the retailing function has taken on a new dimension. Almost everyone is talking about satisfying consumers’ needs and wants. New retailers are mushrooming. Existing retailers are facing new challenges.
I congratulate Angie and Sarah for successfully presenting in this new edition insightful thinking and realistic ideas that leave the readers with a better understanding of modern retailing.”
WONG KAI HONG, President, Retail Professional Network
“This book by Angie Tang and Sarah Lim is highly readable and commended. It comprehensively covered almost all that one needs to know to run one’s own store. It is a very good working guide for new entrants to the retail business. Even experienced retailers and shopping mall managers can gain some useful insights reading it.”
TONG KOK WING, General Manager, Investment Properties, Frasers Centrepoint Limited
“Retailing has become one of the fastest growing segments of the economy as many new entrepreneurs enter the retail business for the first time. Unfortunately most have no one to turn to for professional advice and they usually learn how to set up their business the slow, hard and oftentimes expensive way – through trial and error.
The second edition of Retail Operations: How to Run Your Own Store, provides new retailers with practical advice on how to successfully plan, launch and manage their own stores effectively. The authors guide the readers every step of the way and breaks down the critical processes into concise and easy to follow steps.
I congratulate the authors on the second edition of Retail Operations: How to Run Your Own Store and recommend this as a reference for entrepreneurs and retail professionals alike.”
VIVIAN TAN, General Manager Asia, Links of London (Asia) Ltd
“This is one of the most practical handbooks I have come across in my years as editor of Retail Asia. The authors, true to practising what they advocate, have paid great attention to mapping out the retail details.”
ANDREW YEO, Editor/Publisher, Retail Asia
“Topics covered in the book are sufficient, wide and relevant to the retail industry. Information on operations topics such as Daily Operating Procedures and Policies, Stock Management, Sales Policies, and Customer Service Decisions are very good Standard Operating Procedures for retail operations and supervisory levels. There are many ready-to-use checklists that are useful even for the experienced retailer. Written in simple English and presented with appropriate store pictures, the book is easy to read and comprehend.”
VISWANATH SESHAMANI, Director, Singapore Institute of Retail Studies
“I have known Angie since year 2000 through a seminar on Retail Management. She is such an inspirational speaker; my team and I have benefited from her talks on retail management skills. Angie has extensive experience and in-depth knowledge about the retail industry. I applaud Angie for her book Retail Operations: How to Run Your Own Store. Her passion and commitment to impart her experience and knowledge in Retail Business is remarkable. A must-read for retailers or retailers-to-be. This book provides an insightful look into Retail Management. It definitely offers invaluable guidance to meet the future challenges in retail industry.”
KANG PUAY SENG, Managing Director Super Bean International Pte Ltd (Mr Bean Soy Milk chain store)
“Retail is an extraordinary business, with an ever-shifting landscape. Being a retail designer, since the infancy stage of retail industry in Singapore in the 70’s, I have witnessed this phenomenon. In order to provide effective retail brand image, it is imperative for retail designers to keep abreast with the changes in retail operations.
This book serves as a useful and comprehensive reference not only for aspiring businessmen who want to be successful retailers, but also for new entrants or experienced retailers who require additional guide to further improve store operations. It is also a useful guide for designers who are interested to go into retail design.”
SIMON ONG, Group Managing Director and Co-founder Kingsmen Creatives Ltd
“Since 2005, Angie and Sarah Retail Operations – How to Run Your Own Store” has been one of the two standard text books for the Diploma in Retail Management Programme that is jointly offered by the Retail Academy of Singapore and the Institute for Retail Studies, University of Stirling. Our students have benefited from its many practical examples and tools that were based on practices in the Singapore retail industry. In the same easy-to-read style, the second edition has included four new topics, and enhancements to five existing ones. This second edition will be a valuable companion to students of retail management as well as individuals who are starting their first retail store.”
PAUL SUM, Deputy CEO The Retail Academy of Singapore