Understand the purpose, objectives, and scope of the transition planning and support process. This process ensures that all transitions are managed efficiently.

Understand the purpose, objectives, and scope of the service asset and configuration management process. This process ensures that you capture accurate and reliable information about the assets that make up your services. It applies to all service assets and configuration items.

Recall that configuration items are identified and recorded as part of the configuration management system, and identify the purpose of the system. The configuration management system is used to integrate information about the infrastructure and provide a comprehensive view of the CIs and relationships that make up your services.

Understand the configuration model, a configuration baseline, and a snapshot. The configuration model provides a model of the services, assets, and infrastructure by capturing the details of each configuration item and their relationships to each other. A configuration baseline is a capture of the state of the infrastructure at a specific point that is reviewed and agreed upon and used for trending, comparison, and planning. A snapshot is a capture of the infrastructure at a point in time but may contain errors and inaccuracies because it is not reviewed and agreed upon.

Understand the nature and purpose of the definitive media library. The definitive media library is a specific secure area set aside for managing software media. It may consist of physical and electronic stores for master copies of licensed or authorized software in use in the live environment, as well as the associated documentation.

Understand the purpose, objectives, and scope of knowledge management. This process ensures knowledge is available in the right place at the right time to enable informed decisions, reducing the need for knowledge rediscovery.

Be able to recall the DIKW model. Data-Information-Knowledge-Wisdom is a model used to transition from data to information to knowledge to wisdom, ensuring that you add context and understanding to the communications you provide to the organization you support.

Understand the use of the service knowledge management system. The service knowledge management system is the overarching system for managing knowledge relating to service management. It integrates all the existing data sources from your service management processes and enables the DIKW structure for knowledge management across the whole service lifecycle.

Understand the purpose, objectives, and scope of the release and deployment management process and the release policy. This process ensures that releases are planned, scheduled, and controlled so the new or change services are built, tested, and deployed successfully into the operational environment. The release policy describes the manner in which releases will be carried out, provides definitions for release types, and specifies the activities that should be managed under the control of the process.

Know the four phases of the release and deployment management process. The four phases are release and deployment planning, release build and test, deployment, and review and close. All four should be triggered by authorization from the change management process.