Summary

In this chapter, we covered the processes in the service transition lifecycle stage.

You learned about the purpose, scope, and objectives of the processes, as well as some of the key concepts associated with them. The processes covered were as follows:

• Transition planning and support
• Knowledge management
• Service asset and configuration management
• Release and deployment management

You also learned about the following concepts:

• Data-Information-Knowledge-Wisdom
• Service knowledge management system
• Configuration items and the configuration management system
• Definitive media library
• The four phases of release and deployment
• The release policy

These processes are all associated with the service transition lifecycle stage, but some have a “whole lifecycle” application. The key processes for the application across the whole lifecycle are as follows:

• Knowledge management
• Service asset and configuration management
• Change management

It is important to remember that all the activities and processes in service transition are working toward delivering a new or changed service into the operational environment in a controlled manner, with minimal disruption and adverse impact to the business.