Chapter 6

The Other Service Design Processes

THE FOLLOWING ITIL FOUNDATION EXAM OBJECTIVES ARE COVERED IN THIS CHAPTER:

• Unit 3: Generic concepts and definitions:
  • 3-4. Service catalogue (both two-view and three-view types)
  • 3-15. Availability
• 5-4. State the purpose, objectives and scope for:
  • 5-41 Service catalogue management
  • 5-42 Availability management
    • Service availability
    • Component availability
    • Reliability
    • Maintainability
    • Serviceability
    • Vital business functions (VBF)
  • 5-43 Information security management (ISM)
    • Information security policy
  • 5-44 Supplier management
    • Supplier categories
  • 5-45 Capacity management
    • Capacity plan
    • Business capacity management
    • Service capacity management
    • Component capacity management
  • 5-46 IT service continuity management
    • Purpose of business impact analysis (BIA)
    • Risk assessment
  • 5-47 Design coordination

We have covered the service level management process in some detail, but the remaining processes do not require such an in-depth consideration for the foundation syllabus. As a result, we will review only the purpose, objectives, and scope for each process, along with a review of the some of the basic process steps and concepts.