Summary

This chapter explored the purpose, objectives, scope, and value of the service strategy phase of the service lifecycle. This included how the phase creates value for the business and the value of services across the service lifecycle.

We covered the following key concepts:

• Utility and warranty and value creation
• Assets, resources, and capabilities
• Governance
• Risk management
• Patterns of business activity (PBA)

You learned how these concepts are used in the service strategy lifecycle stage and how they relate to the rest of the service lifecycle. The policies and controls that are identified and put in place in the service strategy lifecycle stage have an effect on all of the other lifecycle stages.